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Sr. Process Improvement Analyst

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Remote in Country
Onsite Location(s): 

Maple Grove, MN, US, 55311

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role: The Sr Global Clinical Organization (GCO) Business Analyst & Administrator (BAA) is a key Clinical systems and process expert who collaborates with stakeholders and IT on projects related to systems implementation, ongoing upgrades/releases, writing system business requirements, and process improvements to aid in successful, quality studies. This position requires a higher level of clearance in several Clinical systems to perform administrative tasks and troubleshooting for end users. Option to work remotely. 

Your responsibilities will include: 

  • Collaborate with system Product Owners, IT, and cross divisional stakeholders on projects related to system development, configuration/requirements, releases, testing, and implementation of fixes/enhancements. 
  • Work with colleagues and stakeholders to gain an in depth understanding of critical business (end user) system requirements. 
  • Collaborate with IT and Project Leads to determine scope of system work and write/communicate business requirements and/or user stories so that IT may translate into technical requirements. 
  • Work with Clinical Learning and Development to review training revisions and help to establish training content for cross divisional Clinical and system administrative process improvements and/or creation of new system related best practices, job aids, user guides and training materials. 
  • Efficiently process administrative data entry at end user request in VEEVA Vault CTMS, ComplianceWire (Good Clinical Practice (GCP) training), and other systems where administration is required. 
  • Act as a Clinical system user Subject Matter Expert (SME) interfacing with end users through email, MS Teams chat/screenshare, or phone to answer questions and resolve/escalate issues. 
  • Document specified tasks in the ticketing system.  
  • Assist in coaching BAA team in systems and process best practices.


Required qualifications: 

  • High school degree (or equivalent) 
  • Minimum of 3 years writing business (user) system requirements 
  • Minimum of 2 years system administration experience in Clinical trial management and/or Safety/Data Management systems  
  • Knowledge of end user facing and administrative functions of VEEVA Vault CTMS  
  • Functional knowledge of Electronic Data Capture (EDC) system (such as iMedidata/RAVE)  
  • Fluent in English 


Preferred qualifications:  

  • Experience with fast track Windchill document entry.
  • Working knowledge of Remedy ticket system work orders.
  • Proficient in Microsoft Excel, Word, Teams, Outlook, and SharePoint.
  • Boston Scientific experience supporting Clinical Research, Data Management, or Safety teams. 
  • Proven ability to provide exceptional systems end user support through effective communication, quickly assisting internal customers, and guiding users in system functions. 
  • Ability to be efficient, work independently, be resourceful, meet deadlines, and problem solve as part of a virtual/remote team.

Requisition ID: 557131

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Minneapolis

Job Segment: Business Process, Clinical Research, Medical Research, Business Analyst, Developer, Management, Healthcare, Technology

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