Associate Director, Credit & Collections

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Marlborough, MA, US, 01752

Additional Locations: US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About this Role:

The Associate Director is responsible for leading the team and processes related to U.S. Credit & Collections. Optimizing people, process and technology that is focused on maximizing cash flow, mitigating risk and reducing bad debt exposure while focusing on customer retention. This role requires building partnerships with internal and external key stakeholders and driving continuous process improvement within the function.

Responsibilities Include:

  • Functional expert in Credit and Collections
  • Set the strategic direction for the organization and execute programs that align to the strategy
  • Management of significant component of Company Cash Flow (~$1B AR) – ensuring robust collection strategies informed by industry best practices
  • Build, nurture and motivate a large, multi-location, multi-cultural team with a common goal and expectations for flawless execution
  • Establish and maintain collaborative relationships with executive Sales and cross-functional leadership (ie. Division and Corporate Finance, Contracts/Pricing, Treasury, Customer Care)
  • Establish and maintain constructive relationships with external customer executives
  • Implements metrics to manage/monitor operational performance across full operation
  • Ensure appropriate risk management with regards to the company AR
  • Influence upstream processes and behaviors that impact downstream collections, identify areas of process and system improvement that will drive effectiveness and efficiencies 
  • Maintain a robust controls framework, performance, and adherence to collection policies & procedures
  • Drive automation opportunities that can drive efficiency for the team

What Makes you a Great Fit

Required Qualifications:

  • Bachelor’s degree with emphasis in accounting, business or finance required.
  • 5-10 years as a delivery lead for Order to Cash. 
  • 5+ years of relevant working experience preferably with Health Systems and medical device.
  • Strong leadership skills and ability to motivate diverse teams
  • Problem-solving skills:  Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
  • Understanding of the relationship of internal controls and business processes.
  • Excellent stakeholder engagement and management
  • Strong written and verbal skills enabling effective communication
  • Experience driving Collections with automation tools such as GetPaid, Blackline or HighRadius

Quality Requirements:

  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Global Business Services:

The Global Business Services (GBS) team is an organization established within Boston Scientific designed to reduce cost and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.  The vision of GBS at Boston Scientific is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.


Requisition ID: 562499


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Nearest Major Market: Boston

Job Segment: Business Process, Corporate Finance, Risk Management, Credit, Medical Device, Management, Finance, Healthcare