Credit/Collection Analyst III

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

The Credit/Collection Analyst III Analyst is responsible for managing all aspects of collections for a portfolio of our intermediary complexity customers, aiming to maximize cash flow while minimizing bad debt. Creating meaningful partnerships with our key customers is essential to supporting their customers to cash inquiries and requests. The analyst must identify areas of concern related to non-payment, recognize internal and external obstacles/barriers that may be compromising collections and make a recommendation before escalating as appropriate. Analyst will participate in resolution with some support. Collaboration is vital in this position as the analyst must develop relationships with internal cross-functional teams to provide services and solutions that create value for our customers.

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model, which requires employees to be in our Marlborough, MA, or Arden Hills, MN office at least three days per week.
 
Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Relocation Assistance:
Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Develop collection strategies for an account portfolio of moderate complexity assigned based on experience and ability of individual.
• Monitor collections and carry out assignments with guidance from senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items and take the initiative to raise problems.
• Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.
• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern and making a recommendation for resolution.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Support less experienced peers and make recommendations that will aide them in cash collection processes.
• Achieve established KPI targets.

Required qualifications:

• Bachelor’s degree and/or a minimum of 2-3 years related experience in Collections.
• Intermediate experience in MS Excel.
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution.
• Drive and seek opportunities for continuous improvement and participate in projects as needed.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Strong written and verbal communication skills.
• Intermediate analytical skills and ability to identify root cause.
• Basic Process Improvement experience.

Requisition ID: 602330

Minimum Salary: $56400 

Maximum Salary: $107200 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.