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Director, Global Clinical Trial Operations Program Excellence Job

Remote Eligible:  Hybrid
Onsite Locations(s): 

Marlborough, MA, US

Additional Locations:  US-MA-Bedford

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


Director, Global Clinical Trial Operations Program Excellence


About the role:
Leader of Global Clinical Trial Operations Program Excellence function responsible for leading and overseeing the development and sustainment of global shared service operational processes, tools, and infrastructure that support Boston Scientific-Sponsored Clinical Trials.  Helps to set the multi-year Global Clinical Trial Operations Services operating plan and is responsible for the adequate resourcing to support trial service activities. Drives partnership and collaboration with senior management and clinical leadership across all business divisions to align on the current and future demand for trial support, study prioritization and negotiates service level expectations in line with business needs.  Leader will inform continuous improvement of program and process where applicable that can improve the effectiveness and efficiency of service delivery and customer satisfaction 
Your responsibilities will include:

  • In collaboration with Global Clinical Operations Leadership, Corporate Clinical Leadership, Director, Global Clinical Trial Operations Service Delivery, lead efforts to harmonize and standardize operating processes and practices in support of the COE’s trial operations services 

  • Works with Global Clinical Operations Leadership, Corporate Clinical Leadership, Director, Global Clinical Trial Operations Service Delivery, and senior clinical management in the development and overall management of the operating processes, procedures, tools, and resources in support trial operations services

  • Establishes and maintains strong partnerships and maintains connectivity with senior management, clinical leadership and functional partners across corporate, divisions and regions

  • Maintains and tracks each divisional and regional clinical trial portfolio activity for active and planned studies that enable trial operations COE prioritization and resourcing plans

  • Aligns with clinical senior management on service and performance targets and maintains regular, transparent reporting and metrics to track to successful delivery of services, in collaboration with the Director, Global Clinical Trial Operations Service Delivery

  • Establishes and manages a resourcing model and develops talent sourcing strategies to ensure adequate staff to support the trial operations services needs in response to the ever-fluctuating business demand and ensure continuous and uninterrupted delivery  

  • Develops metrics, dashboard tools and deliverables and regular mechanisms to distribute and review trial operations service results and performance, budget alignment, forecasting, portfolio prioritization and other program related matters

  • Informs the continuous improvement and development of processes, tools, and resources to guide consistent and repeatable delivery of high-quality service, including collaborating with Director, Clinical Programs and Infrastructure around requirements for technology to enable trial operations services 

  • Manages and maintains the COE budget and funding model, and in partnership with finance, aligns with business on anticipated and actual costs for trial operations services

  • Collaborates regularly with Director, Global Clinical Trial Operations Service on the emerging risks, service challenges or issues and overall performance to support efforts to inform programmatic improvements to process, procedure, or tools

  • May lead new projects and/or supports complex enterprise-wide projects 

  • Maintains relations and contact with a pipeline of services providers externally who may support fluctuating needs and informs the contracting process with expectations for transparent performance standards in line with those of the internal COE resources

  • Works with direct reports to set clear goals, objectives, and expectations and provides appropriate positive and corrective feedback to maximize performance

  • Creates a motivating workplace; fosters a diverse workplace that attracts and maintains talent

  • Provides direct reports appropriate and necessary resources, both material and informational

  • Coaches’ direct reports; facilitates career and professional development and growth


What we’re looking for in you:
Required Qualifications:

  • Bachelor’s Degree in management, business, or basic science; MBA or PM certification preferred

  • 10+ years of relevant clinical trial operations management work experience in the life science industry (device, pharmaceutical, biotechnology or healthcare) or company that operates in a highly regulated environment

  • 8+ years’ experience managing teams and leading large-scale complex cross-functional projects

  • Exceptional program management skills, including ability to develop strategy and operationalize a vision into operational business processes and practice for global efforts.

  • Knowledge of regulatory requirements governing clinical trials

  • Financial acumen required; budget management experience required

  • Up to 20% domestic and international travel required

 Preferred Qualifications:

  • Have strong experience/expertise in program management in a global environment, gained through managing large complex projects

  • Results-oriented, analytical, accountable

  • Has applied experience using project and program management methodology and techniques

  • Ability to problem solve, risk management and time management

  • Ability to develop collaborative partnerships that lead to influence and compromise and is able to communicate at all levels of the organization.

  • Ability to collaborate and influence stakeholders and members of the team

  • Strong leadership and communication skills

  • Good knowledge of budgeting and resource allocation procedures

  • Ability to find innovative ways to resolve problems

  • Demonstrated experience running clinical trial operations; Cardiology experience is not required but preferred 

  • Demonstrated success in building and managing global teams, mentoring, and developing team members

  • Demonstrated ability to establish credibility internally and externally

  • Self-starter who is a team player, with the ability to be effective in a dynamic, evolving and fast-paced environment.

  • Possess a high energy level and strong work ethic with a commitment to continuous improvement in a dynamic environment that strives to exceed expectations. Requires integrity and sound judgment

  • Possess executive presence, exceptional communication skills, diplomacy, and credibility necessary to effectively influence others

  • Inspires excellence in colleagues.

  • Ability to respond flexibly and positively under conditions of uncertainty or change



Requisition ID: 517431


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Boston

Job Segment: Clinic, Biotech, Medical, Operations Manager, Healthcare, Science, Operations

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