Endoscopy Innovation Programs Specialist II

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the Role:

In this role, you will join the Innovations Center team within Boston Scientific Corporation to manage the functions of the Endoscopy Innovation Programs in the Marlborough Innovation Center (MIC).

The MIC hosts Healthcare Providers and Healthcare Administrators from all over the globe to discover the value of partnering with Boston Scientific. As the Innovations Programs Specialist, you will be responsible for driving the back-end processes that bring our strategies to life. You'll own the scheduling, coordinating, and logistics for all MIC programs, both in person and digitally. You will also partner with the Strategic Program Manager team for the Endoscopy on improving the overall experience for Boston Scientific business and our external customers. You will play a crucial role in providing memorable and equitable experiences to all participants.

Your Responsibilities Will Include:

• Serve as an ambassador for BSC by providing thorough and professional communication, visit oversight and management, and direct customer interaction from program inception through completion
• Manage customer experiences through various delivery methods: on-site, virtual and hybrid
• Manage customer programs logistics in multiple BSC locations as necessary (Marlborough, Quincy, Spencer)
• Partner with Strategic Program Manager, Innovation Center Manager, MedSurg leadership, sales, marketing, and others to execute customized programs
• Build and maintain relationships with marketing, HCP operations, R&D, facilities, and catering to ensure the execution of all logistics for each customized program
• Work with various stakeholders to strategize, source, create and include multimedia content and interactive hands-on experiences for visits
• Participate in planning and preparatory calls with requestor core team and discussion leaders to ensure understanding of program objectives
• Ensure all necessary digital content and hardcopy assets (i.e. welcome message, agendas, name badges, release documents, CDAs, etc.) are prepared in partnership with Corporate Communications, DMCxp, and external vendors to ensure consistency with BSC branding
• Management of MIC SharePoint Calendar to ensure visibility to the internal requestors
• Creation of meeting assets (i.e. meeting planner, save-the-date, and agenda templates) to communicate a program
• Capture internal and external customer feedback is captured via in-meeting observation and post-meeting surveys to evaluate program impact and reassess objectives as needed, striving to continuously improve
• Support financial negotiations, contracting, vendor payments and accruals process while ensuring cost saving measures

Required Qualifications:

• Bachelor’s degree (Hospitality, Event Planning preferred)
• 5+ years of experience operating an event/conference venue or briefing center for a global company; or 5 years organizing and managing internal and external events for a global company
• Experience in project or program management
• Experience with Microsoft Suite products
• Ability to be present at the MIC to host programs (may include nights, weekends, and holidays if needed by individual program)
• Must be able to lift and move large pieces of equipment (up to 50 lbs.)

Preferred Qualifications:

• Experience hosting external customer engagement programs in a corporate facility
• Experience working across multiple functions and capabilities of an enterprise, prioritizing plans and strategies that need the support of a singular venue
• Ability to prioritize workloads, quickly transition between projects, and adapt to unanticipated issues that arise with grace and agility to ensure positive customer experience
• Familiarity with financial processes and documentation with an understanding of compliance and regulatory process management related to vendor negotiations
• Professional written and verbal communication skills; including demonstration of diplomacy and tact to resolve difficult, contentious and/or potentially significant business-impacting situations
• Experience with Cvent, Global Meetings Management, and/or SalesForce
• Demonstrated ability to quickly learn and adapt to multiple technology and software systems

Requisition ID: 593571

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.