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IT Manager I - Salesforce COE Job

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Date: Jan 11, 2021

Location: Marlborough, MA, US, 01752

Company: Boston Scientific

Additional Locations: US-MN-Arden Hills



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


Job Description:

Leadership role responsible for solutions delivery across the Commercial Technologies program who oversees the teams that manage Boston Scientific’s global Salesforce.com platform. The IT Manager I is responsible for ensuring delivery teams abide by the necessary standards and processes within the company while developing software through Agile values and principles.



  • Responsible for Managing Salesforce platform delivery, Delivery will include core salesforce capability, medical education capability, Tech debt and shared capability.
  • Responsible for managing Learning management System and Integration across Salesforce platform
  • Manage resources and processes required to design, plan, and support all information products and services.
  • Prepare, maintain and keep updated IT procedures and documentation related to our processes and platforms operations.
  • Supervise, hire, and train IT Department employees.
  • Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work, leveraging organizational resources to improve capacity for project work and mentoring/developing other team members
  • Clearing obstacles or blockers both internally within the scrum-team and external groups including integration and deployment teams
  • Champion ongoing process improvement initiatives to implement best practices for Agile Project Management
  • Promote empowerment of the team and encourage a sustainable pace with high-levels of quality for the team
  • Drives resource planning with Commercial Technologies COE
  • Supports CERA planning with Commercial IT team
  • Accountable for ensuring necessary validation and quality documentation is captured across the program
  • Responsible for driving sprint velocity
  • Responsible for communication and escalation of issues faced by scrum-teams to IT and business leadership


Basic Qualifications:

  • Bachelor’s degree plus 3+ Years’ IT management experience working with diverse and virtual teams
  • 2+ years of leadership experience in large global projects or managed platforms
  • 3+ years of analysis experience in large global implementations of Salesforce.com.
  • 8-10 years of relevant IT Experience
  • Experience with Sales and Service Cloud capabilities to include Case Management and Knowledge Management.
  • Experience partnering with Services and Sales business functions.
  • Strong and effective written, verbal and presentation skills with the ability to collaborate with team members.
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent preferred
  • Balanced business/technical background:
  • Proven technical experience to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value


Preferred Qualifications:

  • Extensive background with software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Solid understanding of and demonstrated experience in using appropriate tools:
    • Agile Project Management tools such as Jira, Rally, VersionOne or Agile Accelerator
    • Microsoft Project, Visio, and all Office Tools
  • Salesforce.com Administrator and Salesforce.com Developer Certification preferred
  • Examples of creative approaches to problem-solving with the ability to focus on details while maintaining the “big picture” view
  • Demonstrated ability to lead and manage large, complex enterprise-level projects
  • Experience overseeing multi-function project teams with at least 10-15 team members including Developers, Business Analysts, and QA Personnel
  • Previous experience to work in a regulated environment



About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 473363


Nearest Major Market: Boston

Job Segment: Medical, Medical Technology, Information Systems, Manager, Cloud, Healthcare, Technology, Management