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Global IT Director, Digital Workplace and User Experience Job

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Date: Nov 19, 2021

Location: Marlborough, MA, United States, 01752

Company: Boston Scientific

Additional Locations: US-MN-Arden Hills; Ireland-Clonmel; Ireland-Cork; Ireland-Galway; Poland-Warsaw


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About the role: 

The Director, Digital Workplace and User Experience has global responsibility for the leadership and execution of all facets of enabling digital solutions and services for employees to enable them to work productively. Reporting to the vice president of Core Technology Services (CTS), the director collaborates extensively with the CTS infrastructure and operations teams as well as with other IT teams and Boston Scientific sites and regions globally.  
Your responsibilities include: 

  • Leads all facets of digital workplace enablement of users including but not limited to user device standards and policies, user device lifecycle management, collaboration solutions (O365), voice solutions (MS Voice, InContact), mobility solutions and video conferencing solutions (Cisco, Microsoft). 
  • Leads all facets of user support including on-site services (eBAR, Vending Machines, Vendor Direct Shipping), remote services (eSolutionCenter, vBAR) and self service / automation services.
  • Leads and/or is a significant contributor in strategic initiatives related to the digital workplace/user experience function such as the Global Workplace Strategy, CTS NextLevel strategy, Employee Experience Initiative and Functional Service Community of Practice.


What we’re looking for: 

Required Qualifications

  • Bachelor’s Degree or higher in management of information systems, computer science or related field of study.
  • 15 years experience in information technology field or equivalent relevant work experience
  • 10 years leadership experience in leading global teams responsible for delivering and improving customer experience
  • 10 years of experience in leading teams responsible for digital workplace technologies

Preferred Qualifications

  • Ability to define and communicate strategic initiatives and oversee the development of long-term plans and proposals to ensure effective implementation and business results.
  • Ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment.
  • Ability to effectively coordinate, allocate, and manage resources and projects throughout multiple teams
  • Knowledge of trends and developments in the fields of user experience, customer service, and digital workplace technologies.
  • Information management and quantitative skills, including working knowledge of IT infrastructure, various technologies/platforms, and enterprise-specific vendor solutions.
  • Exceptional analytical, written, oral, and presentation skills with proven track record of effectively communicating actionable insights.
  • Exemplary diplomatic skills and ability to help senior business leaders see value, opportunities, and risks beyond their own area of expertise
  • Ability to understand problems from a broad perspective and anticipate the impact of administrative issues and solutions.
  • Drives a constant flow of solution and service improvements to reduce cost and improve employee productivity using process and digital solutions
  • Able to lead a global team over all time zones bringing different cultures together in a high performing team.  Motivates team members in a remote, multicultural setting
  • Maintains a sense of customer focus on needs and quality of service in a global environment 
  • Collaborates freely across the organization at different levels, easily builds relationships, influences and represent their area of responsibility
  • Based on metrics, drives improvements and changes in the solutions and services provided





Requisition ID: 512659


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


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