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Analyst II, Dispute Resolution: Marlborough, MA

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Marlborough, MA, US, 01752

Additional Location(s): US-MA-Marlborough; US-MA-Boston; US-MA-Worcester

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.



Dispute Analyst II: Marlborough, MA(Hybrid)  

Boston Scientific Global Business Services



About the role:   

At Boston Scientific Global Business Services,  you will lead a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.



Your responsibilities will include: 

  • Performs all Dispute Resolution activities, supporting the Collection’s team.
  •  Responsible for determining the root cause for dispute/deductions, understanding the order to cash process end to end, and resolving issues that consists of unpaid invoices and deductions/short payments in a timely manner.
  • Organize, analyze, resolve disputed/deducted billing issues that impact the cash collection process, credit and rebill when necessary, effectively convey via verbal or written communication summary of root cause, conclusion and resolution of billing issues that are impacting the collection process.
  • Independently set priorities, overcome challenges, and obstacles by taking responsibility to make decisions to drive goals/assignments to completion.
  • Collects and analyzes large quantities of data to identify root causes. Provide supporting data and leads initiatives to eliminate the root causes of disputes and deductions.
  • Negotiates solutions, maintaining an assertive, yet professional manner; understands that there are different negotiation styles and adapts as the situation demands.
  • Establish strong working relationships with both internal and external stakeholders, developing a strong understanding of the intricacies of large, complex customer organizations.
  • Provide monthly reporting on controls within the required deadlines.
  • Prepare periodic management reports on KPI's, including Dispute aging metrics.
  • Assist AR Management with ensuring the accurate and timely close activities.
  • Supports AR Management on current and future projects and initiatives, including but not limited to implementation, testing, determining key stakeholders, and documenting processes.
  • Assist with performing analysis and audit requirement, preparing documentation, audit of SOX controls to ensure the controls function as intended.
  • Adhere to all financial and internal controls.
  • Provide support for documenting controls and processes in assigned areas, particularly for changes, including DTPs.
  • Provide recommendations to management for process improvements identified through the processes performed during the month.
  • Other projects and responsibilities may be added at the manager’s discretion.
  • Be part of the transactional activities when required and accomplish the goals.
  • Know all aspects of the Accounts Receivable function.
  • Support a work environment of continuous improvement that supports BSC's Quality Policy.
  • Act as liaison between AR and external / internal customers, partnering closely on issues with the collectors



What we're looking for in you: 

Minimum Qualifications: 

  • Bachelor's degree in Accounting, Finance



Preferred Qualifications:

  • Results oriented, excellent attention to detail and organization skills.
  • Strong and clear communication and collaboration skills.
  • Strong interpersonal skills.
  • Customer service orientation.
  • Comfortable with frequent change and ambiguity in a matrix organization.
  • Strong Analytical decision making; problem solving.
  • Ability to deliver against targets and objectives.
  • Know how to work cooperatively and collaboratively as part of a team and with all levels of employees, management and vendors.
  • Competence to develop an environment that fosters teamwork, positive energy and efficiency according company principles.
  • SAP knowledge is a plus.
  • GetPaid, Salesforce knowledge is a plus.
  • Experience in SOX compliance requirements is a plus.
  • Excellent listening/communication/collaboration skills.
  • Able to work in an adaptive environment and welcomes new & different tasks with a desire to learn and grow your role.






Requisition ID: 539493


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Boston

Job Segment: Accounts Receivable, ERP, SAP, Compliance, Finance, Technology, Legal

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