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Director, HR Service Delivery

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Marlborough, MA, US, 01752

Additional Locations: US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role: 

Boston Scientific believes that to grow our business, we must grow our people.  With that as context, the Director, Service Delivery will be responsible for the ongoing delivery of HR inquiry & transaction support, process design and standardization across regions and businesses. Today this role encompasses all our sites in the Americas while helping to support standing up the model within our global regions. This role will partner with across HR colleagues and business clients to determine priorities in these areas and then execute on solutions which meet those needs. BSC is looking for a driven and credible HR Leader who is passionate and driven to build and engrain a culture of top HR Support at Boston Scientific.

This role will preferably sit out of our Marlborough, MA or MN sites.

Your responsibilities include:         

  • Bring Subject Matter Expertise to the function to shape the scalable global processes, tools and programs around HR inquiry & transaction support & outsourcing
  • Obtain regular feedback and perform needs assessments from stakeholders; consider requests for changes and new products
  • Benchmark externally including attend conferences, participate in associations and networks, read and research to obtain new ideas and innovative practices into assigned areas. Share learnings with broader HR teams
  • Manage 3rd party vendors across multiple HR disciplines including but not limited to TA, TM, enefits, Comp & Equity and HR BPOs
  • Lead, support and partner in various contract related activities including but not limited to lead negotiations, consulting COE partners, supporting other HR Operations teams (HR Technology)
  • Identify continuous improvement opportunities and new design needs
  • Manage the governance process for assigned area including:
  • Clear global and local design guidelines
  • Alignment among applicable stakeholders
  • Lead change management and stakeholder communication for Service Delivery
  • Determine applicable metrics and scorecard, review them at least quarterly and communicate to key stakeholders
  • Lead and manage internal SOX404 program
  • People Leader Role /w U.S. & LATAM Regional teams
  • Increase Service Delivery capacity to support business needs with in-scope services while creating a scalable model allowing for flex support for HRBPs, COEs & HRLT members
  • Gain clarity and alignment on process, roles, and responsibilities across the HR model
  • Evolve and optimize Service Delivery operating model
  • Develop talent and capabilities
  • Help to foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives. 
  • Core competencies to be successful in this role include Global Perspective, Customer Focus, Influence, Execution, Communication, Collaboration
  • Travel 10 - 20%

What we’re looking for in you:


Minimum qualifications:

  • Bachelor's degree plus 9+ years of related work experience or an equivalent combination of education and work experience. 
  • Subject Matter Expert in HR Service Delivery with demonstrated skills in managing outsourced BPO support, understanding policies and local laws, customer service, and process improvement obtained certification where appropriate
  • Large scale project/program management experience
  • Track record of outstanding inclusive people leadership
  • Advanced assessment/Voice of customer data collection and analysis experience
  • Collaboration with numerous HR and Business stakeholders
  • Ability to communicate complex HR concepts and products to a diverse and broad audience range (HR, non-HR, different cultures, different levels, etc.)


Preferred qualifications:

  • Advanced degree preferred 


Requisition ID: 553690


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Nearest Major Market: Boston

Job Segment: HR Manager, Human Resources Director, Business Process, Equity, BPO, Human Resources, Management, Operations, Finance

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