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Marketing Operations Specialist Job

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Date: Aug 7, 2019

Location: Marlborough, MA, US, 01752

Company: Boston Scientific

Additional Locations: (n/a)



Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role:

The Marketing Operations Specialist is responsible for the project management and operational support of global integrated communication strategies for product, portfolio, disease and patient campaigns within the Urology and Pelvic Health business of Boston Scientific. This individual will have well-developed skills in project management, communications, and follow-up and exude a take-charge spirit to proactively engage with the broader Marketing and Integrated Communications team. This role reports into the Senior Manager, Global Integrated Communications.


This individual will support a cross-functional team to execute communication and campaign strategies across multiple measurable channels, including digital, events, sales enablement, PR and traditional mediums, such as collateral and advertising. S/he will employ effective organized project management to communicate proactively to all stakeholders, to manage expectations, timelines and logistics, and to deliver campaigns and content on time. S/he will collaborate closely with Global Integrated Communications peers, Product Marketing, Global Brand, Global Digital Marketing, Operations, Event Marketing, Corporate Communications and external vendor partners to effectively and efficiently manage the legal and regulatory review and approval process. S/he will educate others on how to comply with Boston Scientific standard operation procedures, processes and related systems, as well as direct digital warehousing, printing and storage of developed assets.

This person must be extremely detail-oriented, comfortable juggling multiple changing priorities, committed to managing multiple stakeholders, and meeting deadlines in a fast-paced, dynamic environment. Experience working with Regulatory, Clinical and Legal in a highly regulated environment and familiarity with medical capital, medical device, pharmaceutical and/or IT is required.


Your responsibilities include:

  • Proactively lead the project management of global integrated communication strategies for product, portfolio, disease and patient campaigns within the Urology and Pelvic Health business of Boston Scientific
  • Support cross-functional teams (including Product Marketing, Global Brand, Global Digital Marketing, Operations, Event Marketing and Corporate Communications colleagues, as well as with external vendor partners) to gain approval and deploy global campaign content and tactics on time
  • Communicate proactively to all stakeholders, managing expectations, timelines and logistics
  • Manage approval of all content in compliance with standard operating procedures related to Regulatory and Legal approval of Marketing materials
  • Collaborate with vendors to finalize, organize and archive deliverable assets
  • Build relationships and collaborate closely with Regulatory, Medical, Clinical and Legal colleagues
  • Educate others on how to most comply with processes and related systems and proactively develop, drive, and conduct  individual and group training
  • Understand and help others interpret SOPs related to the marketing and communications functions. Help interpret, influence, and communicate SOP and WI changes, as necessary
  • Collaboratively work with cross-functional teams when areas of improvement are identified in SOPs
  • Make recommendations on how to continually improve processes and supporting systems
  • Share best practices across BSC (other divisions) / consult as requested
  • Support audit-related activities and maintain documentation and controls
  • Help to manage  and organize the creative asset management system on Box and supervise vendors in uploading content to this storage system
  • Provide daily direction for marketing collateral warehousing and fulfillment per Quality System requirements and manage the literature lifecycle from origin through obsolescence.


Quality System Requirements

In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.


What we’re looking for in you:

  • Bachelor’s degree in English, Communications, Marketing or other relevant field
  • 3+ years of B2B communications experience within the medical device, pharmaceutical, healthcare capital and/or IT industries
  • Multiple examples and experiences project managing global, measurable, integrated communications projects and campaigns
  • Experience deploying content in a highly regulated environment
  • Entrepreneurial spirit balanced with collaborative style and professional maturity
  • Ability to manage multiple stakeholders, programs and changing priorities
  • Strong attention to detail, deadlines and budgets
  • Strong desire to continue to learn, develop and grow one’s career in healthcare communications
  • Passion for the healthcare industry
  • Goal oriented


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 449594


Nearest Major Market: Boston

Job Segment: Operations Manager, Medical, Law, Operations, Marketing, Healthcare, Legal