Senior Manager - User Experience, Design, and Research

Additional Location(s): US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

The Senior Manager - User Experience, Design, and Research will lead a team in creating intuitive, user-centered designs that enhance the overall user experience and drive engagement with Boston Scientific’s digital products, particularly those focused on customer-facing channels. This role involves overseeing user experience, research, and design to define the strategic direction and promote cross-divisional collaboration, ensuring alignment with Boston Scientific's commercial objectives. The Senior Manager will coordinate with marketing, digital product management, and information technology teams to implement strategies that deliver a best-in-class digital user experience.

Your responsibilities will include:

• Build and lead the Digital UX Design team by coaching, developing, and mentoring team members, providing direction to ensure high-quality work and timely project delivery.
• Deliver and inspire award-winning work from the team, influencing change through ideas and creativity.
• Identify and recommend modern UX trends, technologies, and tools to improve the UX design process and outcomes.
• Partner across the enterprise with business units, regions, and brand teams to deliver customer-centric, differentiated experiences.
• Review and provide feedback on UX design deliverables to ensure they meet quality standards, including adherence to accessibility guidelines, and serve business needs to improve customer satisfaction and task accomplishment for employee- and customer-facing channels.
• Lead, support, and evaluate the strategy for Boston Scientific’s design system to ensure consistent UX across customer-facing digital channels.
• Work closely with strategic vendors and internal teams to ensure delivery of consistent and cohesive digital experiences.
• Advocate for best UX practices and principles within the organization, educating and influencing stakeholders.
• Help source vendors and manage relationships, as needed, to support business goals.

Required Qualifications:

• Bachelor’s degree in Human-Computer Interaction, User Experience Design, or a related field.
• 10+ years of experience in modern user experience design, user research, and content design processes and practices, enabling strong cross-functional collaboration and fostering an inclusive, engaged culture of multidisciplinary critique.
• Demonstrated understanding of web and mobile design guidelines, accessibility standards, responsive design principles, and UX research methodologies.
• Familiarity with creating wireframes, prototypes, and interactive mockups using tools such as Figma or similar software.
• Experience in formally managing design teams, preferably in a complex or matrixed organization.
• Working understanding of design capacity planning and resourcing, preferably in life sciences.
   

Preferred Qualifications and Competencies:

• Strong communication, leadership, and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Strong influencing skills to help shape solutions and approaches among product teams to drive change and increase effectiveness.
• Strong knowledge of user-centered design principles, information architecture, and interaction design.

Requisition ID: 584438

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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