Senior Software Analyst - AI, Automation, & Digital

Additional Location(s): Costa Rica-Heredia; Canada-ON-Ottawa; Costa Rica-Coyol; Ireland-Galway; Poland-Warsaw; Puerto Rico-Dorado; US-MN-Arden Hills; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

Boston Scientific is seeking a skilled and adaptable Senior Software Analyst to help advance our AI, automation, and digital initiatives within our HR Intelligent Automation CoE.

In this role, you will focus on developing Conversational Interfaces and Intelligent Automation, while also working with digital platforms like ServiceNow and other self-service technologies. Your expertise will be crucial in designing intuitive interfaces, harnessing emerging technologies, and creating efficient virtual agents and automated workflows.

This is a hybrid opportunity requiring 3 days onsite, with the preferred location being Marlborough, MA; however, candidates based in any of the additional sites listed in the posting will be considered.

Your responsibilities will include:

• Collaborate with HR stakeholders to identify and define use cases for chatbots and virtual agents.
• Translate business requirements into technical specifications.
• Design, develop, and implement conversational interfaces and intelligent automation solutions.
• Leverage platforms such as ServiceNow, Automation Anywhere, and Moveworks to create chatbots, virtual agents, and automated workflows.
• Stay current with emerging technologies in natural language processing (NLP), large language models, general and generative AI, and machine learning.
• Own the end-to-end development of technical solutions, ensuring reliability, scalability, and adherence to best practices.
• Mentor and guide other automation developers in effectively utilizing virtual agents and chatbots.
• Lead organizational readiness and training initiatives to support the adoption of emerging technologies.

Required Qualifications:

• Bachelor’s degree in computer science, information systems, or a related field.
• 4+ years of experience in process automation, AI-driven workflow development, and/or software development (Python, Java, or C++).
• Hands-on experience in designing and implementing conversational interfaces, chatbots, and virtual agents.
• Knowledge of Natural Language Processing (NLP), Natural Language Understanding (NLU) techniques, Human-Computer Interaction (HCI), and Large Language Models (LLM).
• Expertise in developing and managing enterprise service management platforms, with a preference for ServiceNow, including experience in creating custom applications, automating workflows, and deploying virtual agents.
• Proficiency in workflow-based logic, with the ability to understand and document business processes, design technical solutions, and develop these solutions using various technologies.
• Experience in troubleshooting and problem-solving techniques and tools.

Preferred Qualifications & Competencies:

• Experience with a leading intelligent automation platform (preferred: Automation Anywhere, UiPath) for creating intelligent automation solutions.
• Experience working with distributed Scrum teams and applying agile methodologies and principles.
• Familiarity with ServiceNow’s large language model capabilities and natural language understanding (NLU) workbench.
• Experience with Human Resources operations and processes.
• Ability to influence and collaborate across a complex work environment, including global processes.

Requisition ID: 589900

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran’s status, age, mental or physical disability, genetic information or any other protected class.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

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