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Software Developer - Conversational Interfaces & Intelligent Automation

Work mode:  Hybrid Preferred, Remote Considered
Onsite Location(s): 

Marlborough, MA, US, 01752

Additional Location(s): US-MN-Arden Hills; Costa Rica-Coyol; Costa Rica-Heredia; India-Bangalore; India-Haryana, Gurgaon; India-Maharashtra, Pune; India-Mumbai; India-New Delhi; India-West Bengal, Kolkata; Poland-Bialystok; Poland-Bydgoszcz/Toruń; Poland-Gdańsk; Poland-Katowice; Poland-Kielce; Poland-Kraków; Poland-Lublin; Poland-Olsztyn; Poland-Opole; Poland-Poznań; Poland-Rzeszów; Poland-Szczecin; Poland-Warsaw; Poland-Wrocław; Poland-Łódź; US-MN-Maple Grove

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                


About the role:

As a Software Developer specializing in Conversational Interfaces & Intelligent Automation, you’ll play a crucial role in enhancing Boston Scientific’s HR services through innovative technology solutions. As a member of the HR Intelligent Automation CoE you’ll collaborate with various HR stakeholders, design conversational interfaces, leverage emerging technologies, and create efficient virtual agents and automated workflows.


Your responsibilities will include:

  • Collaborate with HR stakeholders to identify and define use cases for chatbots and virtual agents.
  • Understand business requirements and translate them into technical specifications.
  • Design, develop, and implement conversational interfaces and intelligent automation solutions.
  • Utilize platforms such as ServiceNow, Automation Anywhere, and Moveworks for creating chatbots, virtual agents, and automated workflows.
  • Stay abreast of emerging technologies within natural language processing (NLP), large language models, general and generative AI, and machine learning.
  • Take end-to-end ownership of the technical solutions you build ensuring their reliability, scalability, and adherence to best practices.
  • Teach and guide other automation developers in leveraging virtual agents and chatbots effectively.
  • Leads organizational readiness and training to facilitate adoption of emerging technologies


Required qualifications:

  • Hands-on experience in designing and implementing conversational interfaces, chatbots, and virtual agents.
  • Knowledge of natural language processing/understanding (NLP/NLU) techniques and Large language models (LLM).
  • A Bachelor’s degree in computer science, information systems, or a related field. Or 4 years of work experience in intelligent automation development
  • Expertise in workflow-based logic, the ability to understand and document a business process, design a technical solution, and develop the solution using various technologies.
  • Background in troubleshooting/problem solving techniques and tools

Preferred qualifications:

  • Proficiency in ServiceNow platform development, including custom applications, workflows, and Virtual Agents.
  • Familiarity with ServiceNow’s large language model capabilities and natural language understanding (NLU workbench)
  • Experience with a leading intelligent automation platform (Preferred: Automation Anywhere, UiPath) for creating intelligent automation solutions.
  • Experience working with distributed scrum teams, and agile methodology/principles.
  • Experience with Human Resource operations and processes.
  • Ability to influence across a complex work environment including global processes.


Requisition ID: 581808

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Boston

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