Therapy Support Specialist, Axonics

Additional Location(s): US-MA-Marlborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

The Therapy Support Specialist plays an important role in ensuring superior patient efficacy and satisfaction with Axonics Therapies. The TSS interacts with patients to provide technical and product expertise. The Therapy Support Specialist will work in collaboration with Territory Managers (TMs) and Clinical Specialists (CSs). The TSS role is to proactively communicate directly with patients to assess the patient’s current efficacy and satisfaction with the Axonics therapy. They will serve as a resource for patient support for issues relating to therapy, efficacy and satisfaction.  The TSS will solve problems related to efficacy and satisfaction by using their product knowledge.

Your responsibilities will include

• Establishes, develops, and maintains positive customer patient relationships
• Expedites the resolution of patient problems and complaints to maximize satisfaction
• Responds to all patient and field communications in a timely basis
• Works in collaboration with Territory Managers and Clinical Specialists to improve Axonics Patient efficacy and satisfaction  
• Documents all communication using Axonics web-based Patient Care Management System (PCM)
• Completes 30 to 50 Patient communications per working day 
• Completes all assigned training to the level needed to conduct the job
• Supports the development of team strategy to align and achieve key customer business objectives
• Anticipates, identifies, and implements ways to increase customer satisfaction.

What we're looking for in you:

Minimum Qualifications

• Medical training such as RN, LPN, MA, CMA or Paramedic
• Bachelors Degree preferred
• 2 Years of Clinical experience in patient care environment
• 2 Years prior experience as a Therapy Support Specialist
• Clinical experience as a Medical Assistant, LPN, Certified Medical Assistant, Paramedic or RN.

Preferred Qualifications

• Customer service experience a plus
• Urology patient care experience and/or patient interaction experience preferred
• Urology patient care experience and/or patient interaction experience preferred
• Strong written, verbal and phone communication skills. Detail orientation
• Strong Microsoft Word, Outlook, and Excel skills
• Willing to travel for initial and future job training 
• Excellent communication skills
• Relationship management skills and openness to feedback
• Prioritizing, time management and organizational skills
• Highly motivated and driven with a proven track record

The intended salary range for this position is $71,000-$81,000 and also includes a 10% discretionary annual bonus

Requisition ID: 605534

Minimum Salary: $0 

Maximum Salary: $0 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.