Customer Care Representative

Work mode: Hybrid

Onsite Location(s):

Mascot, AU

Hiring Manager: Shweta Mago
Recruiter: Aislinn Roche

ABOUT THE ROLE

This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.

This role is based in Mascot, New South Wales and will report to the Customer Care Manager.

KEY RESPONSIBILITIES

Effectively manage enquiries from both internal and external customers through a range of different communication methods
Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
Run reports as necessary
Maintain documentation in accordance with quality and financial audit requirements
Work in adherence to quality and compliance processes
Contribute to a positive team environment and provide colleagues with support
To represent Boston Scientific values and perform your role with integrity
Establishes and promotes a work environment that supports the Quality Policy and Quality System.

KEY COMPETENCIES REQUIRED FOR SUCCESS

RELATIONSHIP BUILDING

Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.

CUSTOMER FOCUS

Identifies customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.

COMMUNICATION

Communicates effectively one-on-one and in groups. Openly shares knowledge and expertise. Listens actively and contributes to the open expression of ideas and opinions.

ADAPTABILITY

Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.

PLANNING & EXECUTION

Implements initiatives and plans that align with individual or team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.

FUNCTIONAL EXPERTISE

Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

YOUR EXPERIENCE AND SKILLS

Experience in a similar customer facing role
Excellent attention to detail
Ability to understand customer needs
Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded

WHY CHOOSE US?

Great Place To Work Certified in 2024 & 2025
Best Workplaces for Women in 2025
Inclusive Employee Resource Groups
2 Wellbeing Days per year
Discounted health insurance
Ability to purchase additional Annual Leave
Employee Stock Purchase Plan
Access to Employee Assistance Program
Free on-site parking

Requisition ID: 605972