Field Clinical Engineer, Neuromodulation

ABOUT THE ROLE

The Field Clinical Engineer is responsible for supporting the Neuromodulation sales and marketing process, by providing clinical consultation, teaching, and support on the use of the Neuromodulation portfolio and its appropriate application in the clinical setting. Field Clinical Engineers are required to provide consultation to customers on the complete Neuromodulation product range, provide field support for accurate technical support/ troubleshooting, and strategic collaboration with sales and marketing to develop business in the local territories. 

In addition, Field Clinical Engineers have responsibility for clinical trials at selected clinical trial centers in accordance with clinical protocol requirements, world-wide regulatory body compliance guidelines, and corporate and departmental objectives.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Providing technical information and advice to Sales Representatives and/or HCPs on Spinal Cord Stimulation (SCS), Radiofrequency Ablation (RF) and Deep Brain Stimulation (DBS) products.
• SCS, RF & DBS device troubleshooting in the field. Provide complex or advanced SCS device programming to provide improved pain therapy to patients.
• Training on and maintaining knowledge of SCS, RF and DBS products, neuroanatomy and physiology, standard operating procedures, and compliance toward the regulations of world-wide regulatory bodies.
• Being a subject-matter expert. Supporting and leading technical and anatomical discussions. Providing resources to physicians and colleagues i.e. literature reviews on a topic of interest.
• Liaising with US Technical Support Team to align guidance with international recommendations on contraindications/warnings/precautions. Adhering to reporting guidelines for product complaints.
• Delivering technical presentations to physicians, fellows and/or mid-level clinicians at National and Regional Clinician training workshops.
• Training new team members and proactively improving processes for greater efficiency.
• Providing case coverage for patient device implant procedures within the Operating Room environment.
• Providing technical support for peripheral business tools i.e. installing & debugging software, computer issues, network connectivity, printer access, how-to-guides, salesforce, box.
• Proctors at internal and external training workshops.
• Providing guidance on good clinical research practice in developing research sites. Liaise with international clinical, R&D team to understand research direction for potential collaborations.
• Managing clinical trial activity relating to training, education, and technical support.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy, Code of Conduct and all other documented quality processes and procedures.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Problem Solving

• Develops solutions to a variety of problems where analysis of situations or data requires a review of identifiable factors.
• Exercises judgement to determine appropriate action.
• Has knowledge and an understanding of their impact on the business or technological environment.

Relationship Building & Collaboration

• Establishes and maintains strong relationships internally and externally.
• Contributes to a culture or respect, diversity, and inclusion.

Customer Focus

• Identifies internal/external customer needs and ensure the effective delivery of high-quality solutions and services that meet or exceed customer expectations.
• Able to balance and meet compliance and commercial requirements.

Planning & Execution

• Maintains well organised files, system, and reports.
• Plans and prioritises own work routine and influences other stakeholders to meet established deadlines.
• Makes sure all parts of a job are completed in full, within deadlines, including follow up plans and paperwork.
• Measures his/her own performance and seeks feedback for self-development.

Adaptability

• Responds resourcefully, flexibly, and positively when faced with new challenges and demands.
• Moves forward productively and optimistically under condition of change or uncertainty.

Functional Expertise

• Proven ability to interpret company policies and procedures to resolve issues and maintain compliance.
• Stays up to date in areas of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

SKILLS AND QUALIFICATIONS

• Biomedical Engineering Degree essential. 
• Previous experience in a similar role or, experience in a patient facing role.
• Familiar with a clinical environment with a strong preference for inter-operative experience.
• Demonstrated ability to engage with stakeholders including clinicians, patients, and other HCP’s.
• Proven experience in adapting approach to suit varying needs of customers and business.
• Highly organised with superior time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to frequently travel interstate. 

DIVERSITY, EQUITY AND INCLUSION

Everyone should be empowered to be their authentic selves at work. We’re fostering a diverse, equitable and inclusive culture where employees can advance their careers and collaborate to improve and save patients’ lives. Boston Scientific is a diverse and inclusive organisation and welcomes applications from all backgrounds.

At Boston Scientific, your way forward is our way forward.

You are part of a team that's solving the toughest challenges in health care with innovative medical solutions that improve the lives of patients around the world.

Here, you will find purpose, a place to grow and opportunities to cultivate your passions. Through our high-performance culture and meaningful experiences, you can evolve your career journey as you collaborate with a global community of creative thinkers and problem solvers.

Our global team members are advancing a culture of caring, diversity and belonging that contributes to personal development and the company's success. We invite you to learn and grow with us. We're connecting and inspiring each other without bias, in ways that embed a sense of belonging based on mutual respect and trust.

Our focus on equity and inclusion fosters diverse perspectives that drive us to bring more innovations to more patients around the world. United by our mission and values, we are creating a healthier, more sustainable future for one another and for our planet.

When we work together, care together and grow together, we advance science for life.