IT Operations Lead

Hiring Manager: Hugo Jose Serva Rodriguez
Recruiter: Aislinn Roche

ABOUT THE ROLE

The role of the IT Operations Lead will be accountable for overseeing the IT core technology services for the Australian and New Zealand business, including end-user support, networking and infrastructure, digital technologies & platforms, and leading IT projects. 

As the IT Operations Lead, you will strategically partner with Boston Scientifics stakeholders to deliver business insights through innovative digital solutions and services. Reporting to the Associate IT Director, ANZ, this hands-on role involves collaborating within a regional/global matrix environment to ensure that all systems and the management of processes not only align with the current and future business requirements but adhere to the regulatory standards. 

WHAT WILL YOU BE RESPONSIBLE FOR?

• Leading all facets of the digital workplace enablement of ANZ users including but not limited to, user device standards and policies, user device lifecycle management, collaboration solutions (Microsoft 365), mobility solutions and video conferencing solutions (Microsoft). 
• Leading and contributing to the ANZ IT strategic initiatives focused on end-user support, encompassing on-site services, leveraging global/regional remote services through the eSolutionCenter, and self-service/automation solutions for the ANZ business.
• Overseeing the efficient daily operations of IT Application support for the ANZ business, ensuring that issues are resolved promptly.
• Facilitating efficient communication among technical teams, vendors, and internal clients to guarantee the seamless operation of core technology services.
• Partnering with the ANZ functional and business units to identify and understand the opportunities where the IT organization can make an impact by offering practical and innovative solutions.
• Identifying and implementing effective and efficient process improvements, ensuring to prioritise demand across all ANZ functional and business units.
• Working collaboratively with cross-functional and technical teams to provide strategic direction and serve as an advocate to promote the benefits of platforms, services, solutions and capabilities.
• Collaborating with both global and regional IT teams to foster the successful implementation of IT strategies by enabling new capabilities and services in ANZ.
• Providing project and product management for on-going and future enhancements to the existing services and new investments that will generate business value.
• Project Management: Developing and maintaining project plans, tasks, deliverables, dependencies and resource requirements. Tracking and communicating project status, issues, timelines and action items.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Leadership
Acts as a resource and mentor. Leads projects with manageable risks and resource requirements, often broader, cross-functional projects

Functional Expertise
Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.

Collaboration
Works effectively with others across the team to achieve goals. Demonstrates proficient communication and partnership in interactions with others.

Relationship Building
Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.

Customer Focus
Identifies internal / external customer needs and ensures the effective delivery of high-quality solutions, products and services that meet or exceed customer expectations.

Analysis
Analyses problems and opportunities and their impact on outcomes. Takes fact-based and stakeholder information into account to make sound decisions.

Planning 
Implements initiatives and plans that align with individual and team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.

Execution
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion. 

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in computer science or software engineering, related technical degree, or equivalent combination of education and experience.
• 6+ years total experience: 3+ years of experience in end user support, 3+ years of experience working with networking and IT infrastructure.
• Strong technical background and experience implementing and driving adoption of core technology services, such as networking, video conferencing capabilities, among others.
• Demonstrated experience with Microsoft 365 Suite implementations including end user adoption, training and process automation.
• Excellent organizational skills, experience leading large development teams and strategic initiatives.
• Experience managing projects financials, operational budgets, vendor relationships, contracts and negotiations.
• Ability to effectively communicate with internal and external stakeholders and business leaders. 
• Ability to communicate highly technical solutions to business partners at their level of technical understanding.
• Deep and broad knowledge of multiple technologies with extensive knowledge of the capabilities and constraints of technologies supported.
• Demonstrated understanding of environmental shifts in technology and the impact against products.
• Ability to produce high quality results under tight time constraints.
• Proven experience working in a regulated environment with quality systems which includes strong documentation skills
   

Requisition ID: 590678

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!