Senior Clinical Educator - Electrophysiology - NSW

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

ABOUT THE ROLE

Our Rhythm Management training team is made up of passionate and dedicated professionals who support the delivery of the most advanced medical technologies to patients in need to ensure patients of Boston Scientific achieve the best possible outcomes. Through active engagement and education of the sales team, including onboarding and continuous education, you enable the team to collaborate extensively with leading healthcare professionals which have an impact on individual lives - one patient at a time. 

The Senior Clinical Educator (SCE) is responsible for leading the training for the Electrophysiology team.  This includes ensuring our team are trained utilising the curriculum, resources and tools for the Electrophysiology new hire training program, as well as delivering classroom and workshop training (virtual and face-to-face). The SCE works with marketing and sales to develop and deliver new product training to the field. In addition, monitoring and evaluating employee product and clinical training needs ensures the ongoing development of employees' ability to meet customer and product technology demands of Rhythm Management.

This role reports to the Business Development Manager – Electrophysiology – ANZ. 

WHAT WILL YOU BE REPONSIBLE FOR?

Core responsibilities:

Establish and Lead the Internal EP Team Training Programs – Internal Focus

• Overall Objectives and Deliverables
• Establish and maintain training records in the Boston Scientific Learning Management System
• Liaise internally within BSC to understand and utilize training materials.   Seek external resources where appropriate.  Utilise education resources as needed (eg. heart models, simulators etc).
• Develop, facilitate and deliver classroom and online program content to training program participants, ensuring training is delivered as per planned process and schedule.
• New employees skill level assessed and training plan developed based on needs.
• Regularly coordinating with program participants, field staff and other departments to solicit feedback on training effectiveness and ensure program suitability.
• Establishing, as well as with external vendors, to benchmark and ensure course content, structure and delivery remains relevant.
• Investigating effectiveness of delivery platforms available (online, virtual etc) and making recommendations for alternative delivery methods that increase the efficiency and effectiveness of EP training in ANZ. 

Program Development and Delivery – Technical 

• As outlined above however specific technical training focus (however subject to change based on product evolution):
• Single Shot Technologies for the treatment of Atrial Fibrillation
  • Utilising existing tools, and developing enhanced tools where required, you will:
    • Deliver product training to new EP team members to required competence levels for FARAPULSE and POLARx
    • Develop, maintain and deliver electronic training platforms to enhance team knowledge and understanding of AF and BSC’s Single Shot therapies
  • Develop/Maintain superior clinical knowledge of Pulsed Field Ablation and Cryoablation including a deep understanding of the biophysics of PFA
• RHYTHMIA 3D Mapping
  • Develop a robust training program for the RHYTHMIA 3D Mapping System
    • Establish relationships across the Boston Scientific global EP training network to ensure content and structure can progress BSC EP team to competence
    • Work with External centres of excellence to augment learning, and develop a competency framework
  • Develop a training program (in conjunction with global training leaders) for FARAPULSE/RHYTHMIA integration for both internal and external stakeholders.
    • Utilising COE customers, global training materials on electronic and other platforms
• Access Solutions for transseptal crossing 
  • Learn and deliver the clinical content of the Access Solutions portfolio for transseptal crossing
  • Develop a deep understanding of transseptal techniques and how the Access Solutions products address needs in the market
  • Deliver training programs both internally and externally where required to certify BSC team members so they can train their customers
• Core Ablation and Diagnostic Catheters
• Ensure competency of the BSC ablation and diagnostic catheter portfolio

Employee Training Assessment and Evaluation

• Establish a process to evaluate product training needs of EP employees by assessing employee's knowledge, skills and abilities (KSAs) against needs of job. Identifying KSA gaps where training is a solution to ensure on-going development of employees' ability to meet customer and product technology demands. Makes recommendations to leadership based on evaluation.
• Develop systems and processes that facilitate the transition from classroom theory to in-field application of knowledge for trainees.
• Partnering with Regional Managers to monitor new hire progression throughout training and provides recommendations for completion
• Ensuring new employee participation and progress is tracked to support ongoing development throughout the training cycle.
• Escalates concerns regarding participant’s progress and skill attainment

Customer Training Programs – External Focus

• Execute the strategy of engaging EP fellows through training and education programs.
• Develop materials based on needs analysis (eg. training courses, online materials, hands on facilitated training sessions etc).
• Execute the training plans.
• For example, teach the EP fellows across ANZ and provide a training program for PFA.
• Coordination with the CSANZ and individual Fellows training programs across ANZ
• Content to be world leading in the discipline of Pulsed Field Ablation
• Having Fellows gain access to BSC’s latest training programs worldwide 
• Provide feedback as well as insights from customer training events to help facilitate clinical support independence

Clinical Support

• Act as a back-up resource in providing scheduled and on call clinical support to the EP team as required.  This may also include ad hoc support out of business hours.

Safety

• Ensure compliance with all health and safety policies to ensure a safe and healthy work environment for all employees, customers, contractors etc
• Promote safe work practices to all employees
• Raise safety concerns and action safety issues in accordance with polices.

General

• Undertakes all other duties and projects within Rhythm Management as may be assigned from time to time

KEY COMPETENICES REQUIRED FOR SUCCESS

Functional Knowledge

A seasoned, experienced professional with wide-ranging experience and expertise in a specialized field. Applies comprehensive knowledge of a particular field to resolve complex issues in creative ways. Full knowledge of other related disciplines. Uses in-depth knowledge of business unit functions and cross group dependencies/relationships. Is recognized as an expert in the work group.

Planning and Organisation

Plans and organizes project assignments of substantial variety and complexity. Initiates or maintains schedule for projects and project milestones.

Execution
Pursues all assignments and projects until completion.  Follows through on assignments to ensure successful completion.

Collaboration
Works effectively with others across the team to achieve goals.  Demonstrates proficient communication and partnership in interactions with others.

Customer Focus
Identifies internal/external customer needs and ensures the effective delivery of higih quality solutions, products and services that meet or exceed customer expectations.

Communication
Communicates effectively one on one and in groups.  Openly shares knowledge and expertise.  Listens actively and contributes to the open expression of ideas and opinions.

Training Qualifications
Train the Trainer qualifications or equivalent required or commitment to obtain a suitable qualification

EXPERIENCE & SKILLS

• Have superior knowledge in the field of Electrophysiology and has strong relationships with ANZ Cardiac Electrophysiologists
• Understanding of EP recording systems and how these are essential in the diagnosis of cardiac arrhythmias
• Deep understanding of the:
  • RHYTHMIA™ 3D EP Mapping System
  • FARAPULSE™ Pulsed Field Ablation System
  • POLARx™ Cryoablation System
  • LABSYSTEM PRO™ EP Recording system
  • MAESTRO™ and METRIQ™ RF ablation and pump
• Strong portfolio knowledge including:
  • Biophysics of the 3 modalities of ablation BSC currently offers
  • Core Ablation and Diagnostic Catheters
  • Access Solutions portfolio for transseptal crossing
     

Requisition ID: 586745

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.