Field Service Engineer

ABOUT THE ROLE

This role is based in Melbourne and will report to the CETS Manager.
As a Field Service Engineer, you’ll be on the front lines supporting the installation, maintenance, and repair of advanced medical technologies. Working under the guidance of the CETS Manager, you’ll serve as a vital technical ambassador—ensuring our life-saving devices operate flawlessly in clinics and hospitals. This is a hands-on, customer-facing role that balances technical mastery with empathy and professionalism.

KEY RESPONSIBILITIES

• Perform installation, commissioning, and configuration of CE products at customer sites.
• Conduct scheduled preventative maintenance in line with manufacturer and regulatory standards.
• Diagnose and repair equipment faults, ensuring minimal downtime.
• Maintain timely & accurate service records and documentation in a digital system for compliance and traceability.
• Collaborate with the CETS Manager and other FSEs to support ongoing service strategies, field team coordination, and customer satisfaction goals.
• Provide technical support and training to clinical staff on equipment use and basic troubleshooting.
• Communicate effectively with hospital stakeholders to coordinate service visits and manage expectations.
• Adhere to hospital protocols, infection control procedures, and safety standards.
• Monitor, organise and maintain personal trunk stock, tools & test measurement equipment.
• Ensure all work complies with Australian Standards, TGA, Medsafe (NZ), and internal quality assurance requirements.
• Work closely with Customer Service Team for scheduling and parts logistics.
• Liaise with the Service Contracts Specialist to support contract delivery and upsell opportunities.
• Participate in team meetings, training sessions, and continuous improvement initiatives.

KEY COMPETENCIES REQUIRED FOR SUCCESS

• Customer-focused mindset with excellent communication skills.
• Ability to work independently and manage time effectively.
• High attention to detail and commitment to compliance.
• Team-oriented with a proactive approach to learning and development.

YOUR EXPERIENCE AND SKILLS

• Diploma or Degree in Biomedical Engineering, Electronics, or related technical field.
• 5+ years’ experience in field service, with proven expertise in medical devices or hospital equipment.
• Strong diagnostic and problem-solving skills.
• Valid driver’s license and willingness to travel regionally.
• Experience working in surgical and cath lab environments is highly desirable.

Requisition ID: 627711