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CRM Specialist - Project Manager

Work mode:  Hybrid
Onsite Location(s): 

Warsaw, IT

Additional Locations: Poland-Warsaw; France-Île-de-France; Germany-Düsseldorf; Italy-Milan; Spain-Madrid

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

 

 

THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, WARSAW

 

 

Job Purpose

 

The role of the “CRM Specialist – Project Manager” has two major areas of responsibility:

i) make sure that the existing Salesforce.com (SFDC) solution is well implemented & adopted within the Urology division in EMEA and

ii) help our central headquarters to improve the tool taking into consideration our divisional needs.

The CRM Specialist – Project Manager is expected to interact and communicate with other departments and roles: Marketing, Service, IT, Sales and Manager/Executive to ensure that the above two main objectives are successfully covered.

 

 

Main areas of responsibility

 

  • Internal training. Responsible of the design and implementation of the required trainings that will ensure a successful adoption by each of the users within the division (over +100 employees). Plan and execute remote, face-to-face and one-to-one trainings with all SalesReps.
  • Setup reporting standards. Define and create clear/intuitive content guidelines for SalesReps on “How to properly use and report in Salesforce” [FAQs website / Small-Videos / Pdf].
  • Platform improvement. Help to improve the tool by formally submit ideas for new features and functions via user stories. These ideas should be collected within our division users. This objective includes: detect the idea, search for the consensus among the key players within the division, fulfill and submit the document, defend the requirement, test and validate the software, design and implement the launch of the new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.
  • Data Quality (quantity). Make sure that all the different relevant sections in SFDC: contacts, accounts, opportunities, tasks…  have an acceptable level of fields completed by each of the users. Proactively set data quantity KPIs, set expectations and put in place contra measures if need it (when the quantity of the data does not reach the standards required).
  • Data Quality (quality). Make that the content data in SFDC has a high degree of quality, is reliable and consistent. Proactively set data quality KPIs, set expectations and put in place contra measures if need it (when the quality of the data does not reach the standards required).
  • Massive data cleaning programs. Define and implement massive import/export processes on demand.
  • First level technical & functional support. Become the first level support for all the members of the division. This included technical troubleshooting (technical problems of the platform) and functional lack of knowledge from the user. If problem cannot be solved, contact the second level support (European Cross-Divisional level).
  • Enable feedback channels. Set up feedback channels to capture new ideas that will improve the SFDC platform. These tasks include actions as: be active in the SFDC chatter, create internal surveys, setup a network of ambassadors with in the division, organize regular calls and f2f meetings to capture ideas.
  • Interact with daily sales business. In order to have a good understating of the business processes and priorate the needs, in a regular basis (once per month approximately), the candidate will need to be on the road with different SalesReps. That will provide a good visibility and understanding of the limitations and challenges the SFDC implementation faces.
  • Knowledge and external training. Maintain a high level knowledge of system functionality, configuration, and process. Maintain industry relevant knowledge around product and industry trends
  • Basic Administrator role. Create/Modify/Delete the permission of existing and new users
  • Documentation. Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the object.

 

Knowledge, Skills and Ability Requirements

 

  • English and German and/or French language skills is a must. 
  • Preferably a technical bachelor degree (Computer Science, Engineering…) or Management, Business Administration (or similar)
  • Knowledge of Customer Relationship Manager (CRM) systems advantageous but not essential
  • SAP knowledge is welcome.
  • 2-3 years of experience in working for multinational companies.
  • Be able to lead projects with deliverables, deadlines, and key milestones.
  • Be able to lead technical discussions with stakeholders and internal teams.
  • Effectively present ideas and product scope to internal audiences.
  • Ability to work well with people including project stakeholders and project team members.
  • Low travel requirements (once per month 2/3 days within Europe).
  • Hybrid working model
  • Strong analytical & technical skills
  • demonstrated understanding of how to interpret SalesReps business needs and translate them into requirements.
  • Self-motivated with great initiative attitude.
  • Person with meticulous and detailed working skills.
  • Common sense, pragmatic and hard worker.

 

Requisition ID: 578776

 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


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