Commercial & Customer Excellence Process & Program Intern EMEA

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work

As a C&CE Process & Programs Intern, you will join our Rhythm Management team and support the continuous evolution of our customer engagement and commercial excellence capabilities across EMEA. 

This internship offers a unique opportunity to gain hands-on experience in CRM management, digital marketing, data analytics, training delivery, and business process improvement while collaborating with an international and cross-functional team. You will contribute to projects that help improve customer experiences, strengthen commercial effectiveness, and support data-driven decision-making.

Key Responsibilities:

• Provide first-level support for end users of Salesforce applications (Sales Cloud, Marketing Cloud, CPQ).
• Support the administration, maintenance, and continuous improvement of training materials (training guides and videos).
• Support with the delivery of communications, presentations, and trainings to variety of stakeholders.
• Manage trainings delivery to the Field Teams on the Salesforce applications, and provide coaching to increase user adoption and system effectiveness.
• Collaborate with our omnichannel team on marketing activities and support with ad-hoc business analysis.
• Create and update dashboards and reports to support decision-making management of business strategies and analytics.
• Manage and further develop the CRM system and contribute to improvements in the sales processes.
• Assist in testing functionalities and supporting system enhancements

What we are looking for:

• Currently completing or recently graduated from a Bachelor's or Master's degree in Business Administration, Economics, Marketing, Information Technology, Data Analytics, Engineering, or a related field.
• Native Italian speaker and fluent English (written and spoken).
• You are characterized by an analytic mindset and you proactively seeking guidance if required.
• You can manage multiple priorities and work effectively in a dynamic environment. 
• You are characterized by strong communication, problem-solving and interpersonal skills. 
• You have a proactive mindset with a willingness to learn and continuously improve.
• You are able to work independently and stay focused during busy periods.

Preferred qualifications: 

• Knowledge of CRM platforms such as Salesforce
• Experience with data analysis and reporting tools 
• Microsoft Office skills, particularly Excel, PowerPoint, and Word.
• Additional language skills (Spanish, French, German) is considered a plus. 

What we can offer:

At Boston Scientific, your way forward is our way forward. You will join a global team that is solving some of healthcare's toughest challenges through innovation and collaboration. We offer:

• Meaningful work that contributes to improving patient lives
• A collaborative and inclusive international environment
• Exposure to leading CRM, digital marketing, and commercial excellence practices
• Learning and development opportunities
• Mentorship from experienced professionals
• A culture that values innovation, collaboration, and continuous growth
• Competitive internship compensation and benefits
• A paid internship experience (6 months of duration, renewable for 6 further months);

Location: Milano, Italy
Start Date: July 2026

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.