Customer Care Intern - Milan

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth 
 

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work. 

At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world. You’ll have the opportunity to grow and nurture your talent in an inclusive and innovative environment. 

Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

In this role, you will be responsible for:

• Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
• Monitoring the goods delivery process to the customer and all possible issues.
• Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests.
• Complaints management.
• Support to the Team Supervisor and colleagues with Report and Analysis.

 
What we are looking for in you:

• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Excellent knowledge of Excel required.
• SAP is a Plus.
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability and Aptitude to work under stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What we can offer to you:

• Paid 6-month internship experience (with possibility of renewal for further 6 months).
• Working in an international environment.
• Attractive benefits package.
• Inspirational colleagues & culture.
• Possibility to make an impact.
• Fast Growing and innovative environment.
• A team-oriented company culture.

Workmode: Hybrid

Location: our offices in Milan, Italy

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.