Customer Care Intern

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

About the role

As a Customer Care Intern, you will be an integral part of our dynamic Customer Care Team, ensuring that customers receive the best possible service. You will gain hands-on experience with SAP and learn how the company operations work. This is your chance to make a real impact while developing valuable skills for your future career. If you are passionate about delivering exceptional customer experiences & eager to growth in a fast-paced environment keep reading!  

Your Responsibilities Will Be

• Process customer orders efficiently, ensuring accurate input in SAP and resolving any issues.
• Monitor deliveries to guarantee smooth and timely shipment to customers.
• Manage open orders by handling backorders, blocks, and returns, ensuring seamless service
• Issue and verify invoices in electronic format, resolving anomalies to maintain compliance.
• Provide exceptional support to customers and assist the Sales Team, ensuring all internal and external requests are met.
• Handle complaints professionally, turning challenges into opportunities for improved customer experience.
• Support the team with insightful reports, contributing to continuous improvement and operational efficiency.

What We Are Looking For In You

• Current bachelor’s or master’s student (2024/2025) in Business, Health or related fields.
• Native Italian, B2+ in English
• Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have)
• Skilled in using advanced IT tools.
• Strong interpersonal skills to build relationships and handle complaints effectively.
• Detail-oriented and committed to accuracy.
• Able to work independently and collaboratively as part of a team.
• Thrives under pressure and adapts to new tasks with ease.
• Focused on customer satisfaction and process improvement.

What We Can Offer To You

• Paid 6-month internship experience.
• Working in an international environment.
• Inspirational colleagues & culture.
• Possibility to make an impact.
• Fast Growing and innovative environment.
• A team-oriented company culture.

Start date: January 2026

Location: in our Milan, Italy offices on a hybrid work mode schedule. 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.