Customer Care Representative (Defined-Term Contract)

Location: in our offices in Milan, on a hybrid working-schedule (3 days per week in the office + 2 days per week working from home).

In this role, you will be responsible for:

• Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
• Monitoring the goods delivery process to the customer and all possible issues.
• Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests
• Complaints management.
• Create Reports and Perform Analysis to support Customer needs.

 
What we are looking for in you:

• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Excellent knowledge of Excel required.
• SAP is required.
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability and Aptitude to work under stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer you:

• Defined-term contract, with attractive salary and benefit package
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.