Customer Excellence Intern

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.

Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

About the role

Customer Excellence Intern will work closely with our Customer Care Team in providing the best service to serve our patients. The candidate will use SAP on daily basis to perform different tasks to fulfill orders and queries from our stakeholders. Customer Excellence Intern’s role is a vital part of our international collaboration.

Your Responsibilities Will Be

• Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
• Monitoring the goods delivery process to the customer and all possible issues.
• Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customers Support and assistance to the sales Team to ensure full satisfaction of all external and internal requests.
• Complaints management.
• Support to the Team Supervisor and colleagues with Report and Analysis.

What We Are Looking For In You

• Current bachelor’s or master’s student (2024/2025) in Business, Economics, Finance, Data Analytics, or related fields.
• Native Italian, B2+ in English
• Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have)
• Skilled in using advanced IT tools.
• Strong interpersonal skills to build relationships and handle complaints effectively.
• Detail-oriented and committed to accuracy.
• Able to work independently and collaboratively as part of a team.
• Thrives under pressure and adapts to new tasks with ease.
• Focused on customer satisfaction and process improvement.

What We Can Offer To You

• Paid 6-month internship experience (with possibility of renewal for further 6 months).
• Working in an international environment.
• Inspirational colleagues & culture.
• Possibility to make an impact.
• Fast Growing and innovative environment.
• A team-oriented company culture.

Start date: August 2025

Location: in our Milan, Italy offices on a hybrid work mode schedule. 

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.