Customer Excellence Intern

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role

Customer Excellence Intern will work closely with our Customer Care Team in providing the best service to serve our patients. The candidate will use SAP on daily basis to perform different tasks to fulfill orders and queries from our stakeholders. Customer Excellence Intern’s role is a vital part of our international collaboration.

Your Responsibilities Will Be

• Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
• Monitoring the goods delivery process to the customer and all possible issues.
• Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customers Support and assistance to the sales Team to ensure full satisfaction of all external and internal requests.
• Complaints management.
• Support to the Team Supervisor and colleagues with Report and Analysis.

What We Are Looking For In You

• Current bachelor’s or master’s student (2025/2026) in Business, Economics, Finance, Data Analytics, or related fields.
• Native Italian, B2+ in English
• Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have)
• Skilled in using advanced IT tools.
• Strong interpersonal skills to build relationships and handle complaints effectively.
• Detail-oriented and committed to accuracy.
• Able to work independently and collaboratively as part of a team.
• Thrives under pressure and adapts to new tasks with ease.
• Focused on customer satisfaction and process improvement.

What We Can Offer To You

• Paid 6-month internship experience (with possibility of renewal for further 6 months).
• Working in an international environment.
• Inspirational colleagues & culture.
• Possibility to make an impact.
• Fast Growing and innovative environment.
• A team-oriented company culture.

Start date: August/ September 2026

Location: onsite in our Milan, Italy offices

Requisition ID: 631005

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.