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Endoscopy Divisional Cloud Specialist (12 months contract) Job

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Date: Dec 7, 2018

Location: Milan, MI, IT

Company: Boston Scientific

Location: Milan, Madrid, Hemel Hempstead, Voisins-le-Bretonneux, Ratingen

 

Job Purpose

 

Areas of responsibility for the role of the “Endoscopy Divisional Cloud Specialist” (DCS) is to ensure that the existing Salesforce.com (SFDC) solution is implemented within the division, and is a fit for purpose solution. This person will spend a lot of time coaching and training the sales team on the system with the aim to improve and meet the divisional needs.

The DCS is expected to interact and communicate with other departments and roles: Marketing, Service, IT, Sales and Divisional leadership team to ensure these objectives are successfully covered.

 

 

Main areas of responsibility

 

  • Internal training and coaching. Responsible for the design of the training content for new releases and supporting documents. Facilitate good quality training to increase adaption of the platform. Plan and roll out training as per the user needs. Accommodate remote, face-to-face and one-to-one trainings with all SalesReps.

     

  • Setup reporting standards. Define and create clear/intuitive content guidelines for SalesReps on “How to properly use and report in Salesforce” [FAQs website / Small-Videos / Pdf].

     

  • Platform improvement. To improve the tool by formally submitting ideas for new features and functions via user stories. These ideas should be collected within our division users. This objective includes: identify the idea, search for the consensus among the key players within the division, fulfill and submit the document, defend the requirement, test and validate the software, design and implement the launch of the new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.

 

  • Management Reports. Design, create and make available standard reports and dashboards for SalesRep and Managers. Some of these reports will need to be generate on demand and others by one’s own initiative.

     

  • Data Quality (quantity). Make sure that all the different relevant sections in SFDC: contacts, accounts, opportunities, tasks…  have an acceptable level of fields completed by each of the users. Proactively set data quantity KPIs, set expectations and put in place contra measures if need it (when the quantity of the data does not reach the standards required). Ensure KPI’s are understood by Sales teams and they are held accountable by managers

 

  • Data Quality (quality). Make that the content data in SFDC has a high degree of quality, is reliable and consistent. Proactively set data quality KPIs, set expectations and put in place contra measures if need it (when the quality of the data does not reach the standards required).

     

  • Massive data cleaning programs. Define and implement massive import/export processes on demand.

     

  • First level technical & functional support. Become the first level support for all USERs  of the division. This included technical troubleshooting (technical problems of the platform) and functional lack of knowledge from the user. If problem cannot be solved, contact the second level support (European Cross-Divisional level).

     

  • Enable feedback channels. Set up feedback channels to capture new ideas that will improve the SFDC platform. These tasks include actions as: be active in the SFDC chatter, create internal surveys, setup a network of ambassadors with in the division, organize regular calls and f2f meetings to capture ideas.

     

  • Interact with daily sales business. In order to have a good understating of the business processes and priorities the needs, there will be a requirement for the candidate to travel with different SalesReps. That will provide a good visibility and understanding of the limitations and challenges the SFDC implementation faces.

 

  • Knowledge and external training. Maintain industry relevant knowledge around product and industry trends

 

  • Basic Administrator role. Create/Modify/Delete the permission of existing and new users

 

  • Documentation. Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the object.

     

  • Communication – Have clear defined communication method with regards to Sales Cloud releases and change management of the Platform.

     

 

 

Knowledge, Skills and Ability Requirements

  • Technical bachelor degree (Computer Science, Engineering…)
  • Fluent English Speaker and a second major European language (IT, FR, GE or ES) is a requirement. Three or more main European languages will be very welcome.
  • 2-3 years of experience on the implementation of Customer Relationship Manager (CRM) systems.
  • Understand SFDC technology to be able to test, and implement new features.
  • SAP knowledge is desirable
  • 2-3 years of experience in working for multinational companies.
  • Capable of  leading projects with deliverables, deadlines, and key milestones.
  • Capable of  leading technical discussions with stakeholders and internal teams.
  • Effectively present ideas and product scope to internal audiences.
  • Ability to work well with people including project stakeholders and project team members
  • Low travel requirements (once per month 2/3 days within Europe). Apart from initial onboarding needs.
  • Open to work remotely.
  • Strong analytical skills
  • and demonstrated understanding of how to interpret SalesReps business needs and translate them into requirements. Comprehension of daily business needs of the Customer ( Sales Teams) and present as legitamite requirements for the project
  • Self-motivated, Uses ones initiative and positive attitude
  • Person with meticulous and detailed working skills.

Common sense, pragmatic and hard worker

Sales cloud

 


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