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Bilingual Customer Care Rep 1 1 Job

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Date: Apr 23, 2021

Location: Mississauga, ON, CA

Company: Boston Scientific

Location: [[Mississauga]], [[Ontario]], [[Canada]]
Additional Locations: [[Toronto]]
Hiring Manager: [[Annette Skujins]]
Recruiter: [[Linda Stansfield]]

 

 

Boston Scientific Ltd. is required to and will comply with certain provisions contained in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Part III-Employment Standards of the Integrated Accessibility Standards Regulation made under the AODA.

 

Purpose

 

  • Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

 

Requirements

 

  • Bilingual is mandatory (English/French)
  • Computer literate (e-mail, Microsoft Office);  SAP and EDI experience is an asset
  • Minimum 2 years’ experience in customer service - preferably in the medical field
  • Excellent communication skills
  • Excellent Analytical Skills
  • Excellent troubleshooting skills
  • Team player
  • Telephone skills
  • Dynamic and hard working
  • Driven by objectives and able to work under pressure
  • Good interpersonal skills

 

Responsibilities

 

  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
  • Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.
  • On request, act as back-up for colleagues within the CS team (for CS Rep II only).

 

Management Requirements

 

  • Not applicable.

 

Job Scope and Leveling Guidelines

 

  • Knowledge: Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
  • Cognitive Skills: Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
  • Supervision Received: Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
  • Consequence of Errors: Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
  • Contacts: Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.

 

About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

 

Requisition ID: 479707

 


Job Segment: Customer Service Representative, Medical, Medical Technology, Customer Service, Healthcare, Bilingual