EP Clinical Specialist II / Spécialiste clinique Électrophysiologie II

Additional Locations: Canada-QC-Montreal

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

French translation to follow / Traduction française à suivre

About the role:

As a Clinical Support Specialist, you will be at the forefront of Boston Scientific's mission, providing high-end clinical support to new and existing customers on BSC Electrophysiology products. Collaborate with our dynamic team to ensure successful product adoption across hospitals in Quebec and Atlantics. Boston Scientific is a leading provider of innovative Cardiac devices, committed to transforming patient care. Our cutting-edge products play a vital role in advancing cardiovascular health. Join us in making a difference!

Relocation Assistance: Relocation assistance is not available for this position at this time.

Visa Sponsorship: Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

Your responsibilities will include:

• Provide expert clinical support on the full EP portfolio.
• Act as the primary contact for Boston Scientific customers in the territory, offering on-site support.
• Collaborate with Territory Managers to achieve sales targets and manage the defined territory strategically.
• Conduct education and training sessions on BSC Electrophysiology products for healthcare professionals and clinical center personnel.
• Build relationships with Key Opinion Leaders and targeted customers, ensuring high-quality clinical support.
• Educating customers on product merits through presentations and demonstrations.
• Providing commercial support, troubleshooting, and product support.
• Supporting clinical research and participating in case reviews and observations.
• Meeting with clients to identify clinical needs and discussing how our products can address them.
• Developing business relationships with hospital personnel and key decision makers.
• Responding to customer needs and complaints, ensuring optimal solutions.
• Fostering strong relationships with sales and marketing colleagues. Traveling within Quebec for product support. Other duties as required.

Required qualifications:

• Minimum of 3 years’ experience in electrophysiology procedures with catheter ablation and 3D mapping system.
• University degree or Electrophysiology specialty training.
• Willingness to work in laboratory and operating room environments.
• Track record of outstanding clinical support that drives excellence in the field.
• Excellent written and oral communication skills.
• Ability to travel, including overnight and/or weekends as needed, within Quebec, Canada and occasional international travel.
• Bilingual in French and English.
• Driver’s license in good standing.

À propos du rôle

En tant que spécialiste du soutien clinique, vous serez à l'avant-garde de la mission de Boston Scientific, en fournissant un soutien clinique haut de gamme pour les gammes de produits en électrophysiologie. Collaborez avec notre équipe dynamique pour assurer avec succès l’adoption de nos technologies dans tous les hôpitaux du Québec et des Maritimes. Boston Scientific est l'un des principaux fournisseurs de dispositifs cardiaques innovants, engagé à transformer les soins aux patients. Nos produits de pointe jouent un rôle essentiel dans l’amélioration de la santé cardiovasculaire. Rejoignez-nous pour faire la différence!

Aide à la relocalisation: Aucune aide à la relocalisation ne sera offerte pour ce poste pour le moment.

Parrainage de visa: Boston Scientific ne proposera pas de parrainage ni ne prendra en charge le transfert d’un parrainage de visa de travail pour ce poste à l’heure actuelle.

Vos responsabilités comprendront :

• Fournir un soutien clinique expert sur l'ensemble du portefolio d’électrophysiologie de Boston Scientific.
• Agir en tant que contact principal pour les clients de Boston Scientific sur le territoire, en offrant une assistance dans les hôpitaux.
• Collaborer avec les gestionnaires de territoire pour atteindre les objectifs de ventes et gérer un territoire défini de manière stratégique.
• Organiser des séances d'éducation et de formation en support aux produits d’électrophysiologie et produits connexes pour les professionnels de la santé et le personnel des centres cliniques.
• Établir des relations avec les principaux leaders d'opinion et les clients ciblés, en garantissant un soutien clinique de haute qualité.
• Éduquer les clients sur les mérites des produits à travers des présentations et des démonstrations.
• Fournir un support commercial, un service de dépannage et un support produit.
• Soutenir des projets de recherches cliniques et participer à des examens de cas et à des observations.
• Rencontrer les clients pour identifier les besoins cliniques et discuter de la manière dont nos produits peuvent y répondre.
• Développer des relations d'affaires avec le personnel hospitalier et les principaux décideurs.
• Répondre aux besoins et aux réclamations des clients, en garantissant des solutions optimales.
• Favoriser des relations solides avec les collègues des ventes et du marketing.
• Déplacements au Québec et au Canada pour le support des produits.
• Autres taches connexes selon les besoins.

Qualifications requises:

• Un minimum de 3 années d’expérience en procédure d’électrophysiologie avec ablation par cathéter et cartographie tridimensionnelle.
• Diplôme universitaire ou formation technique en électrophysiologie
• Volonté de travailler dans des environnements de laboratoire et de salle d'opération.
• Un historique de support clinique exceptionnel qui favorise l’excellence dans le domaine.
• Excellentes compétences en communication écrite et orale
• Capacité à voyager, y compris la nuit et/ou les fins de semaine selon les besoins, au Québec, au Canada et à l'occasion de voyages internationaux.
• Bilingue Français et anglais.
• Permis de conduire en règle

Requisition ID: 615927

Minimum Salary: $66500 

Maximum Salary: $131800 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Our organization is across Canada and has commercial representation in 140 countries.

This job involves regular collaboration with colleagues, clients, and stakeholders across Canada, the U.S., and/or internationally, making proficiency in English essential for effective communication and alignment. English is necessary for engaging with a range of documentation and maintaining effective communication if interacting with external clients or vendors.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Boston Scientific teams located across Canada, the United States and/or with our international clients and partners. International customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of EP Clinical Specialist II / Spécialiste clinique Électrophysiologie II position require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to EP Clinical Specialist II / Spécialiste clinique Électrophysiologie II position.

However, in Québec, Boston Scientific limits as much as possible the number of positions for which it requires the knowledge of another language than French. Boston Scientific solely requires proficiency in English where it is necessary for the performance of an employee’s duties.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!