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Lead, GBS Process Improvement Job

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

New Delhi, HR, IN


Location : Gurgaon

Requisition ID : 528429

Position title : Lead ATR Regional Process


Purpose Statement

This position reports to the Global Process Steward, and acts as the liaison between the regional service delivery teams and the Global Process Steward.  The Regional Process Principal is responsible for coordinating regional process improvement efforts leveraging global standards, benchmarking our services against industry standards, ensuring that GBS complies with auditing and internal control requirements, and participates in all service infrastructure efforts for the ATR end to end process.  The position requires strong collaboration, communications and change management skills as well as significant experience in the end to end ATR process.

Key Responsibilities

•     Partner with the Global Process Steward to develop and prioritize multi-year strategic plans that provide the roadmap for value improvement for a service area within GBS suite of business services

  • Performance Measurement: Work with Global Process Steward, other Regional Process Stewards, Service Infrastructure and Service Delivery to globally align metrics, scorecards, and other performance measurement methodology.  Review performance metrics associated with their process area for the purpose of cross-regional internal benchmarking, identification of potential CI opportunities, and for identification of future changes to introduce new or different metrics to the scorecard

•     Value Improvement: Partner with members of the GBS delivery organization to facilitate teams, prioritize and execute projects, drive efforts to reduce service errors, increase efficiency, mature our controls environment, and reduce operational risk.   Make recommendations and present project conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across end-to-end business processes.

  • Quality/Audit compliance:  Coordinate regional SOX Program, working with Global Process Steward, Corporate SOX 404 and Global Internal Audit leadership to align on global standards.  Perform various audit procedures to assess the adequacy of internal control environment, efficiency/effectiveness of business processes and compliance with company policies and procedures and external rules and regulations.
    • Training/Desktop Procedures:  Provide periodic training for key process changes to the service delivery teams and ensuring desktop procedures and training materials are updated accordingly.  Analyze team performance and suggest potential training curriculum to the Global Process Steward. 
    • Governance/Service Infrastructure: Participate in and lead GBS governance meetings.  Act as a process subject matter expert (SME) for key Service infrastructure efforts (e.g. business continuity planning, capacity planning and performance metric realignment).  Manage a team that supports the Cadency application utilized for reconciliations and journal entries.


Basic Qualifications:

  • Bachelor’s degree required, MBA preferred.
  • CPA, CMA or equivalent preferred.
  • 12+ years of progressive Accounting/Shared Services/Global Business Services experience and proven success within a large complex multi-national company.
  • Technical skills: Full life-cycle Business process improvement methodology (including lean Six Sigma). ERP experience (SAP S/4 preferred).  Global implementation experience. Cadency experience preferred.
  • Functional knowledge:  Demonstrated track record of effective application of accounting principles, regulations and financial analysis.  Knowledge of US GAAP accounting and internal controls.  Solid understanding of the relationship of internal controls and business processes with the financial statements and financial statement assertions.  Solid understanding of the importance of SOX 404 controls and environment.
  • Superior problem solving skills, leadership qualities, influencing, communication and consulting skills, team/interpersonal skills.  Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures.
  • Strong leadership skills and ability to motive regional teams working under tight timelines/budgets
  • Strong financial acumen to develop business cases that support new or improved service proposals 
  • Executive presence and influence skills – ability to develop strong, compelling value propositions and influence executive levels stakeholders.
  • Global experience – Self-awareness of communication styles and cultural differences.  
  • Consultative style – Ability to formulate and articulate a perspective and present it in a way to create understanding and alignment on issues (from strategy to tactics)
  • Shared Services Experience: Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred).  
  • Lean Experience: Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives.  Lean Green or Black Belt is an asset.
  • Language: Fluent in English. Additional languages are an asset.
  • Travel: Occasional, limited travel to other BSC sites may be required.


Quality Requirements:

  • In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
  • Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
  • Establishes and promotes a work environment that supports the Quality Policy and Quality System.


Global Business Services:

The Global Business Services (GBS) team is an organization established within Boston Scientific designed to reduce cost, provide value through reporting and improve the efficiency of key business processes by taking opportunities to drive standardization, leverage resources and knowledge and skills, and monitor the effectiveness of service delivery against benchmarks and service level agreements.

The vision of GBS at Boston Scientific is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, processes, execution and partnerships with internal customers.


GBS is designed to deliver significant business benefits to employees and customers of Boston Scientific and is championing the development of a continuous improvement culture. We are developing a performance-based culture supported by tools, training, and well-defined accountability, where people can build their career or prepare for a role in the wider business or elsewhere within GBS. We seek individuals who can enhance our team with their knowledge, skills, creativity and teamwork.


Job Segment: Business Process, Six Sigma Black Belt, Lean Six Sigma, Six Sigma, Internal Audit, Management, Finance

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