Field Clinical Specialist, CRM (Central England)

Additional Locations: United Kingdom-Norwich; United Kingdom-Basildon; United Kingdom-Cambridge; United Kingdom-Chelmsford; United Kingdom-Colchester; United Kingdom-Northampton; United Kingdom-Peterborough

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the Role
 

The Field Clinical Specialist (FCS) provides field/remote clinical, technical and educational support to assigned accounts at a Regional and sometimes National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support and using clinical expertise to influence customer usage of the full CRM portfolio.

You will support the Boston Scientific Cardiac Rhythm Management (CRM) product portfolio across Central England, with a predominant focus within East Anglia and the neighboring territories. As a result, it is beneficial to be based in the East Anglia area to best clinically manage the territory.

This remote field-based role offers a permanent position and requires extensive travel (approx. four days per week in the field based on hospital needs).

Your responsibilities will include:

• Serves as primary resource for CRM clinical support in the areas of case coverage, troubleshooting and account support.
• Educates customers on the merits and proper clinical usage of our CRM products by supporting implants, assisting with troubleshooting both remotely and within follow-up clinics, providing ongoing education and training for Cardiac Physiologists and Clinicians to keep customers abreast of the latest product and technology developments and proper programming of our devices.
• Supporting CRM procedures within the cardiac catheter lab.
• Provide initial and ongoing support of the Boston Scientific CRM portfolio, as required.
• Provide commercial insights and feedback to the Account/Regional manager (as appropriate) on product usage, clinical preference and new opportunities identified or shared.
• Support the Commercial team in meeting with existing and new clinical and non-clinical customers within the hospital. Support conversation around their clinical needs, goals and aspirations for their service, and barriers faced related to delivering service excellence and optimal patient care. Discuss and demonstrate how the Boston Scientific CRM portfolio can help them to achieve their strategic and clinical service goals.
• Develop relationships with clinical stakeholders within the hospitals (e.g., through casual conversation, meetings, participation in conferences). Seek out and record any new contacts made within hospitals and identify and share with the commercial account management team any new key decision makers that may facilitate future sales.
• Respond to customer needs and complaints promptly regarding products and service. Sharing key information with the Account/Regional Manager and/or wider support functions as required.

• In this role, you will be responsible for delivering clinical support across the Central England region, primarily covering East Anglia and the surrounding areas. 
• You may on occasion be required to clinically support colleagues in neighbouring regions and at a national level.

• This remote field-based role requires extensive travel (approx. four days per week) within the assigned region.

What are we looking for in you:

• Successfully completed qualification within clinical physiology specialising in cardiology, or equivalent professional experience. 
• Professional experience in a clinical role within hospitals or industry, preferably within CRM.

• Strong communication skills.
• Can understand and communicate complex technical and clinical details.
• Can rapidly adapt to a very dynamic marketplace.
• Strong team player, collaborative, can build relationships and work cross-functionally.
• Self-motivated and can influence others.
• Flexible, adaptable, focused and consistent.
• Willing and can travel extensively as required by workload, which may include occasional overnight stays.

What we can offer to you:

• An opportunity to work and build a rewarding career within a leading, innovative, global medical devices organisation, looking to address some of healthcare’s greatest challenges, providing life-changing technologies to enable patients to live their best quality of life.
• Access to inspirational and experienced colleagues, with a culture, built around caring, meaningful innovation, high performance, diversity, global collaboration and a winning spirit. An organisation that recognises initiative, accountability, collaboration and high performance.
• A comprehensive onboarding programme with excellent ongoing clinical, product and commercial education.
• Exposure to innovative technologies and evolving treatment pathways within a fast-moving healthcare environment. We encourage our people to bring their ideas, experience and individuality to work, while collaborating to make a genuine difference to patients’ lives.
• Opportunities for personal development, increased responsibility and longer-term career progression, including international opportunities.
• A competitive salary and benefits package.
• A remote field-based role.

Want to see what a day in the life of a Field Clinical Specialist looks like? Watch the video below:
A Day in the Life | Marie, Field Clinical Specialist (youtube.com)

As a Disability Confident employer, we welcome applications from all backgrounds and are committed to providing reasonable adjustments to support candidates and employees with disabilities.

Requisition ID: 622883

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.