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Manager , Prin Project Job

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Date: Oct 5, 2021

Location: Penang, 14, MY

Company: Boston Scientific

Location: Penang, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY)
Additional Locations: Singapore-Singapore
Hiring Manager: Crystal Xiaohua Li
Jason Tan


Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose -- improving lives through your life’s work



  • Principal Analyst, Operational Excellence, Customer Care Asia Pacific will be responsible for leading and implementing projects that drive operational efficiency and deliver customer centricity for customer care organizations across Asia Pacific.



  • Lead and manage cross-functional and/or cross-country projects related to customer care (e.g.: order to cash, field inventory management, etc.).
  • Partner with Global/Regional/Country leaders, including Global Customer Care, Global Business Services, Regional Supply Chain, Country Supply Chain, to proactively identify and prioritize operational improvement initiatives. 
  • Define project scope, develop realizable business case and ensure benefits are realized.
  • Conduct as-is assessment, gaps identification/where do we want to get to/how to get there, execute to-be state.
  • Develop and execute well-structured work plans, host project and governance meetings, communicate project status and handle project risks and challenges.
  • Build strategic relationship with internal and external stakeholders, drive cross-functional alignment and facilitate cultural change.
  • Develop and drive effective change management plans to achieve desired outcomes


Role requirement

  • Bachelor’s degree required from a reputable university. Master’s degree preferred.
  • At least 8 years of relevant experience in Supply Chain Management. Functional knowledge of customer care processes and SAP is a plus.
  • Demonstrated ability in project management
  • Strong analytical and problem-solving skills
  • Experience of managing complex matrixed organizational structures and demonstrated capability in collaborating and influencing across such an organization
  • Proven adaptability, comfortable with change and with a demonstrated ability to react and respond to a fast-changing environment
  • Preferred locations: Singapore, Penang


Requisition ID: 480790


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


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