Purpose Statement:

The Business System Analyst role will provide day-to-day operational support for SAP and an in-house Order-to-Cash (OTC) application, ensuring stability, quality, and continuous improvement of business processes. The role includes incident management, system enhancements, testing, data reporting & analytics, and stakeholder management across APAC. The ideal candidate is hands-on, detail-oriented, and comfortable working across IT and business teams in a fast-paced supply chain environment.

Responsibilities: 

• Operation Support
  • Provide day‑to‑day operational support for SAP and the in‑house Order‑to‑Cash (OTC) application across the APAC supply chain, ensuring system stability and timely issue resolution.
  • Handle user inquiries, troubleshoot system and process issues, and coordinate with technical teams or vendors for escalation and resolution when required.
  • Perform routine monitoring of system jobs, integrations, and data flows; identify exceptions and drive timely corrective actions.
  • Ensure adherence to internal controls, compliance standards, and documentation requirements for system access, changes, and operational activities.
  • Collaborate with functional teams, regional business users, and IT partners to address operational issues and continuously improve process efficiency.
  • Audit Support: Prepare and provide system reports, transaction evidence, and data extracts; support segregation‑of‑duties reviews; respond to audit inquiries and ensure documentation readiness.
  • Year‑End Activities: Contribute to system and data clean‑up efforts, conduct analysis to identify inconsistencies, and support required activities for annual operational closure.

• System Analysis and Design
  • Work with business and process owners to gather, understand, and document business requirements.
  • Support feasibility reviews and assist in solution prototyping together with IT partners.
  • Contribute to the design and improvement of business system solutions and processes under guidance from senior analysts.
  • Participate in reviewing IT solution designs to ensure they meet business needs and provide good user experience.

• End to End Solution Support
  • Assist in delivering system enhancements and small-scale solutions, including reviewing designs, performing testing, coordinating user training, and supporting cutover/go‑live activities.
  • Collaborate closely with internal and external development teams to ensure solutions are delivered according to requirements and timelines.
  • Develop and execute test plans and test cases to validate system functionality and quality.
  • Prepare user guides, training materials, and documentation to support effective system usage.
  • Help resolve issues related to implemented systems or processes by working with users, process owners, and IT teams to identify workable solutions.
  • Contribute to clear documentation and presentations that help communicate system design, processes, and recommended improvements.

• Business Process Improvement
  • Identify opportunities to enhance business processes and recommend improvements or system changes that increase efficiency and consistency.
  • Support efforts to harmonize processes and system usage across regions and functions.

• Documentation & Collaboration
  • Create and maintain detailed documentation of system configurations, functional processes, workflows, and procedures.
  • Work closely with business stakeholders, internal IT teams, and external vendors to ensure smooth system changes, upgrades, and enhancements.
  • Participate in or support multiple project activities simultaneously, working collaboratively with cross‑functional teams.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 3–5 years of experience as an SAP Business Systems Analyst or in a similar application support role.
• Working knowledge of SAP modules such as SD, MM, WM, or related functional areas.
• Experience in data and analytics reporting tools is an added advantage.
• Solid understanding of incident, problem, and change management processes (e.g., ITIL practices).
• Excellent analytical and problem‑solving skills, with the ability to understand complex business processes and translate them into effective system solutions.
• Strong verbal and written communication skills, with the ability to collaborate effectively with both technical and non‑technical stakeholders.
• Project management experience is beneficial.
• Ability to work effectively in a cross‑functional, matrixed, and culturally diverse environment.
• Comfortable collaborating with teams across different time zones and within a globally distributed workforce.

Requisition ID: 624885

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!