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Technical Support Engineer APAC Job

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Date: Jul 25, 2021

Location: Penang, 14, MY

Company: Boston Scientific

Location: Penang, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY)
Additional Locations:
Hiring Manager: Christopher Ghim Hong Chin
Jason Tan


This is a customer-oriented role, responsible for regional technical support to all capital equipment within Boston Scientific portfolio, with specialization in endoscopy. He/she is the subject matter expert in the products assigned to him/her and provide training and technical solution to BSC service network. He/she performs onsite support as required &/or remote technical support from local BSC office. This role may provide opportunities to participate/ or be part of APAC Technical Assistance Center (TAC). The role will be based in Penang.

Role Responsibilities

  • Provide technical support to internal and external customers on all BSC's Capital Equipment and third party capital equipment distributed by BSC.
  • Perform service activities such as the maintenance, field action, recalibration, upgrade and repair all of BSC's Capital Equipment and accessories in the field and in-house
  • Reporting all service activities in approved Service Management Systems and meet key performance indicators.
  • Train Field Service Engineers and distributors networks and disseminate best practice sharing to reach competency level requirement. 
  • Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts.
  • Responsible for customer satisfaction on BSC equipment performance and services.
  • Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific


Role Requirements

  • Diploma/ Degree in biomedical, electronic, electrical or related engineering field. 
  • 3 or more years working experience in field service of endoscopy & DICOM. Experience with broader equipment (example: Ultrasound, Laser) & networking is an advantage
  • Knowledge and experience of safe working practices on live equipment on high voltages
  • Fluent in both written and spoken English. Ability to speak any other Asian is an advantage
  • Basic computer knowledge with MS Office
  • Good communication skills, customer oriented, independent and self-motivated.
  • Willing to travel extensively.

Requisition ID: 474073


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


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