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Technical Support Specialist Job

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Date: Nov 19, 2021

Location: Penang, 14, MY

Company: Boston Scientific

Location: Penang, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY)
Additional Locations:
Hiring Manager: Christopher Ghim Hong Chin
Recruiter: Jason Tan



Purpose Statement

Supports the technical and customer service needs of internal customers’ by providing the highest level of End User Services performance and availability in a critical 24X7 environment. 

Key Responsibilities

  • Provides telephone and email support/resolution to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.
  • Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems.
  • Diagnoses, identifies, and isolates customer problems using historical database records to evaluate and prioritize issues; utilizes all technical resources to analyze and formulate plans of resolution to address customer problems.
  • Escalates unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems.
  • Participates in on-going training, procedural review/development, reporting, and compliance activities.
  • Perform user account administration functions (network password management, user provisioning, deprovisioning and file share modifications).

About Us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

Requisition ID: 490758

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