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CRM Field Clinical Manager - Steel Valley Region

Remote Eligible:  Field Based
Territory:  United States

Additional Location(s): US-OH-Akron; US-OH-Cleveland; US-OH-Youngstown; US-PA-Altoona; US-PA-Erie; US-PA-Pittsburgh; US-WV-Northern

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


About this role: 

Partner with Director, Clinical Solutions to achieve revenue goals and manage region’s clinical personnel and resources. This position will identify and implement strategies to increase coverage efficiency and improve productivity of the clinical team.  Responsible for the development / coaching of clinical representatives, as well as administrative management tasks. Reports to Clinical Solutions Director. 


Your Responsibilities will include: 

  • Manage and coach clinical representatives through the utilization of field rides, individual and group meetings and company resources to ensure regional alignment of goals, development of talent and adoption of best practices.  
  • Demonstrate effective change leadership to adapt to an evolving customer base and industry service expectations. 
  • Communicate and drive alignment of corporate, division, regional vision, goals and activities. 
  • Be critical part of a collaborative regional management team with HR to locate, recruit and hire top clinical candidates for open positions. Continually work to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities. 
  • Oversee the training and development of the clinical team in implant, service delivery, competitive and product knowledge. 
  • Ensure all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed. 
  • Coach and advise the clinical team on teamwork, time and task management, and career development. 
  • Perform administrative tasks related to management, expense, inventory and communication activities. 
  • Identify service opportunities through the use of analytics, time studies and/or field visits.  Address service opportunities through coaching or the development and execution of measurable initiatives. 
  • Coordinate, develop, and implement strategies to increase service efficiency and optimize clinical headcount utilization.  Leverage national best practices via network of Clinical Leaders and training. 
  • Collaborate with the hospital and clinic personnel to streamline service coverage needs. 
  • Partner with Sales team to coordinate sales and service efforts across the region. 
  • Provide direction to the clinical team regarding the management of assets, resources and expenses. 


What we're looking for in you: 

Minimum Qualifications 

  • Bachelor’s degree plus 7+ years of related work experience or an equivalent combination of education and work experience 
  • CRM certification and demonstrated aptitude in CRM therapy knowledge for implants and device support 
  • Knowledge of local CRM customer base preferred 
  • Demonstrated leadership/credibility with the local team(s). 
  • Strong business acumen and strategic problem-solving skills 
  • Ability to interact effectively with internal and external customers (including all BSC divisions) 
  • Ability to manage conflict effectively and effect change 
  • Strong oral and written communication skills 
  • Strong project management experience 
  • Must be energetic, organized, determined and goal oriented 


Preferred Qualifications 

  • IBHRE certified 
  • Management or leadership experience and expenses. 

Requisition ID: 560701

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Pittsburgh

Job Segment: CRM, Regional Manager, Project Manager, Medical Research, Clinical Research, Technology, Management, Healthcare

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