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Customer Care Representative Job

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Date: Nov 21, 2020

Location: Prague, 105, CZ

Company: Boston Scientific

 

There's never been a better time to be a part of Boston Scientific. This is an exciting moment: when our legacy of industry leadership intersects with the promise of a brilliant future. Today, we're 32,000 colleagues strong, with an impressive portfolio of 13,000 products. We’re at the forefront of the medical device industry – leading, evolving and transforming it into bolder and more amazing territories. Our principles power our performance, and together, we turn our shared vision into value.
For our patients and our employees.

 

Workplace: Prague

Customer Care Representative 
(12 months contract) 

 

Purpose

  • Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed.

 

Responsibilities

  • Process orders coming in via fax, e-mail or telephone in SAP according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.

 

Requirements

We are looking for a person who:

  • Freely communicates in English (both writing and speaking)
  • Has higher education
  • Has standard computer skills (including MS Office)
  • Experience in customer service in medical industry and SAP skill will be an asset
  • Has the ability to work under pressure
  • Likes to work both independently and in a team
  • Is conscientious & accurate

 

We Offer:

  • Working in an international environment
  • Work in an international environment in a successful company with excellent market position
  • Valuable Package of benefits
  • Possibility to grow and develop your career
  • Attractive employment conditions

 

<span style="font-family:"Trebuchet MS",sans-serif">If you are interested in this position and meet the requirements, please apply, enclosing your CV

<span style="font-family:"Trebuchet MS",sans-serif">in English


Job Segment: Customer Service Representative, Medical, ERP, SAP, Customer Service, Healthcare, Technology