Customer Care Representative

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role

Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction for Czech customers. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Your Responsibilities Will Include:

• Order management – Perform different transactions in SAP:  order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Poland.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales.
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

What Are We Looking For In You

• High level of Czech and English
• Experience working with SAP
• Based in Prague or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team

What we can offer:

• Defined-term contract (1 year)

• Working in an international environment
• Inspirational colleagues & culture
• Fast Growing and innovative environment
• Wide scope of benefits: private healthcare, Sport card, Lunch Card, Employee Assistance Program, Employee Stock Purchase Plan, Christmas & Easter bonuses, language courses etc

Requisition ID: 617389