Product Complaint Investigator I

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

HybridRoles:

Boston Scientific's hybrid workplace includes Working from Home and onsite. You will have the opportunity to discuss details in the interview. 

About the Role:

The CIS Jr Investigator is responsible for executing product complaint investigations under general supervision, ensuring full compliance with regulatory requirements, corporate procedures, and quality standards.

This role emphasizes accurate execution, development of technical competencies, and contribution to operational excellence through timely documentation and participation in continuous improvement initiatives.

Key Responsibilities:

• Execute product complaint investigations, including analysis and documentation, following established procedures.
• Conduct product analysis using measurement tools such as calipers, micrometers, and digital multimeters (DMMs).
• Maintain accurate and complete technical records within applicable systems.
• Ensure adherence to quality systems and regulatory requirements.
• Maintain laboratory equipment and ensure documentation integrity.
• Escalate non-standard or unusual issues appropriately.
• Participate in continuous improvement initiatives and assigned projects.

Required Qualifications:

• Technical diploma CONCLUDED (Electronics / Mechanical / Production / Quality or related field)
• English level 70% minimum 
• Basic knowledge of complaint investigation processes.
• Familiarity with fundamental problem-solving techniques.
• Ability to document technical information accurately.
• Basic experience with measurement tools (e.g., calipers, micrometers, DMMs).

Preferred Qualifications:

• Experience in regulated industries (medical devices, pharma, or similar).
• Exposure to quality systems and compliance requirements.
• Knowledge of statistical or analytical methods.
• Experience supporting continuous improvement initiatives

Requisition ID: 630098

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.