Product Complaint Investigator III (Temporary 1 year)

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.

About the Role:

The CIS Investigator Sr is responsible for executing complex complaint investigations with a high degree of autonomy, technical ownership, and cross-functional collaboration. This role ensures investigation quality, regulatory compliance, and operational excellence while serving as a technical resource, mentoring junior investigators, and influencing decision-making through strong analytical expertise.

Your Responsibilities Include:

• Execute product complaint investigations across major product families, including complex analysis and technical documentation.
• Maintain ownership of SEFs and support minimal-impact NCEP activities with guidance when required.
• Analyze data independently and present findings in complex forums (e.g., SER or cross-functional reviews).
• Apply advanced technical writing skills to clearly document investigation outcomes and supporting evidence.
• Identify and escalate out-of-spec results while proactively engaging cross-functional partners.
• Independently coordinate meetings with functional stakeholders (Quality, R&D, Manufacturing, DA, etc.).
• Contribute to new product or acquisition integration by applying existing investigation knowledge.
• Train, mentor, and coach junior investigators and support investigation approvals.
• Participate in and influence continuous improvement initiatives, VIP submissions, and curiosity mindset activities.
• Support external communications and regulatory responses as needed.
• Deliver assigned project milestones and support PMQA or divisional initiatives.

What We’re Looking For:

• Solid functional knowledge and working business understanding within regulated environments.
• Advanced problem-solving skills with minimal guidance.
• Strong technical communication and analytical presentation skills.
• Ability to influence peers, local leadership, and cross-functional teams.
• Coaching and mentoring capability for junior investigators.
• Demonstrated ownership of complex complaint investigations.
• Working knowledge of industry practices and internal processes.
• Commitment to completing 100% of assigned training within required timelines.
• Demonstrated accountability and adherence to Code of Conduct.

Preferred Qualifications

• Technical Degree in Quality, Electric Engineering, Production, Customer Service or related field.
• English Level: 70-79%
• Experience: At least 5 years
• Experience presenting investigation outcomes in complex forums (e.g., SER, cross-functional reviews).
• Experience owning SEFs and supporting NCEP activities.
• Exposure to new product integration or acquisition-related complaint support.
• Experience supporting regulatory responses or external communications.
• Strong participation and influence in continuous improvement initiatives (VIP, Kaizen, etc.).
• Demonstrated ability to influence technical decision-making.
• Experience mentoring and supporting approval processes for junior investigators.
• Demonstrated engagement in Diversity & Inclusion initiatives.

Requisition ID: 633165

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.