Product Complaint Manager

Recruiter: Francisco Munoz Munoz

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

About the role:

Responsible for the direct supervision of product analyst CMC personnel carrying out the objectives established by the Department Manager. Provides direction and guidance to exempt staff members, and our data system and Medical records customer service provider.  In this capacity this role evaluates performance of the service provider and direct reports.  For the direct reports this role supports career development activities. Oversees the CMC process, Assesing events and complaints for reportability and escalation.  Manages workload for CMC team, including field actions, standard production reports, ad-hoc reports. Works actively with Regulatory Affairs and Compliance to ensure compliance with the laws, regulations, and regulatory directives of all geographies that BSC does business in.

Your Responsibilities Include:

• Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes, and coordinating the selection process with Human Resources.

• Develops direct reports by securing appropriate training, assigning progressively challenging tasks, applying progressive disciplinary action as appropriate and conducting formal written and verbal performance reviews.

• Monitors daily work operations and provides direction and guidance to lower-level supervisors, experienced exempt employees, or skilled nonexempt staff to achieve unit or project goals.

• Interacts with internal and external customers, by meeting regularly, responding to requests and explaining procedures.

• Interprets and executes policies that affect work processes and personnel within the assigned organizational unit.

• Contributes to the development of operational policies and procedures that affect personnel within the assigned organizational unit.

• Monitors compliance with company policies and procedures (e.g. compliance with FDA, BSI, EEO regulations etc).

• Monitors internal and external indicators by reviewing reports and newsletters, reading organizational literature, meeting with peers and reading departmental reports.

• Contributes to the development and monitoring of  area budget through regular analysis of cost and spending.

What We’re Looking For:

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 5-8 years of experience in similar positions.
• English Level desired: 80% - 90%.
• Or an equivalent combination of education and experience.

Requisition ID: 613236

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.