Sr, Quality Supervisor Eng

Additional Locations: Costa Rica-Coyol

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working From Home and onsite. You will have the opportunity to discuss details in the interview. 

About the Role

Lead and manage the Complaint Investigation Site (CIS) team supporting Neuromodulation products. This role is responsible for driving high-quality complaint investigations, regulatory compliance, operational performance, and continuous improvement, while fostering a collaborative, inclusive and high-performing team aligned with Post Market Quality objectives.

Your Responsibilities Include:

Lead, coach and develop the Neuromodulation CIS team, ensuring consistent performance across productivity, quality, cycle time, First Pass Yield and WIP management.Oversee end-to-end complaint investigation activities, ensuring high-quality investigations, clear technical write-ups, accurate coding and compliance with regulatory and internal requirements.Participate in and/or support Product Complaint Trend Analysis Reviews, SER, CRB and Product Performance Reviews, providing investigation insights, data analysis and ownership of assigned actions.Serve as a subject matter expert in complaint investigations, post-market processes and risk management related to Neuromodulation products.Act as a key liaison with cross-functional partners including PMQA, Medical Safety, Regulatory Affairs, Clinical, R&D, Operations, AQM and Device Tracking to support adverse event evaluation and signal management.Drive continuous improvement initiatives through OPEX, VIPs, Kaizen events and structured problem-solving activities to improve investigation quality, reduce cycle time and optimize CIS processes.Lead or support the development and use of data analytics tools (e.g., Power BI dashboards, metrics and automation) to enable data-driven performance monitoring and decision making.Ensure audit readiness and compliance by supporting internal and external audits, maintaining zero overdue trainings, timely closure of quality actions and adherence to applicable procedures.Promote an inclusive, respectful and psychologically safe work environment, advocating for employee well-being, engagement and diversity.Establish effective communication and performance management routines, including regular 1:1s, staff meetings, feedback and talent development discussions.Lead or actively participate in divisional or global Post Market Quality projects related to Neuromodulation CIS, ensuring timely completion of milestones and deliverables.

What We’re Looking For:

Bachelor’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or a related field.Minimum of 5 years of experience in complaint investigations, post-market quality or a regulated medical device environment.Proven experience leading or mentoring technical teams.Strong knowledge of complaint investigation processes, risk management, NCEP/CAPA, SER/CRB and post-market surveillance requirements.Analytical and reporting skills (e.g., Power BI, Excel).English proficiency: 80–89% or higher.Minimum of 1 year in current role and most recent performance rating of “Meets Expectations” or “Exceeds Expectations,” or an equivalent combination of education and experience.

Requisition ID: 622356

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.