Supervisor Product Complaint

Recruiter: Francisco Munoz Munoz

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.

Hybrid Roles:

Boston Scientific's hybrid workplace includes Working from Home and onsite. You will have the opportunity to discuss details in the interview. 

About the role:

Lead and direct the complaint management center team for a variety of Cardiac Rhythm Management product types.

Your Responsibilities Include:

• Manage various areas of complaint management including operations related metrics, regulatory reporting, , quality of complaint records, providing feedback to global PMQA for procedure updates, employee training.
• Participate in Product Complaint Trend Analysis Reviews, & Complaint board meetings.
• Leads or is a member of various projects on a global or divisional level as part of the post market quality team.
• Provides expertise in the area of Regulatory Reports and the complaint process as a whole.
• Interaction with other departments related to complaint adverse events including Clinical, Regulatory, Med Safety and Marketing/Sales.
• Liaison between key cross functional teams that work with CMC such as CIS, Medical Safety, Device Tracking.

What We’re Looking For:

• Bachelor or Licentiate’s degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering, or related Health Field.
• At least 2-3 years of experience in similar positions.
• English Level desired: 80% - 90%.
• Or an equivalent combination of education and experience.

#CRTA  #CRGH  #SRCR 

Requisition ID: 612701

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.