Customer Care Rep IV, Accts & Material Mgmt Coordinator

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Hours: 10:30am - 7:00pm 

About the role
Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives. 
 Limited supervision.  Receives no appreciable instruction on routine work and general instructions on new assignments.
A scorecard system is in place to monitor and evaluate each individual agent as to how well they are performing and how well they compare to their peers.  Errors are a part of the scoring which has a direct impact to overall performance.
Contacts are frequent with individuals representing external and internal customers.  Contacts involve obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature.
 

Your Responsibilities will  include:

• This position is responsible to maintain the quality and integrity of the data loaded into our ERP System (SAP).  The areas of focus include, but are not limited to, the following: Customer Master, Material Master, Sales and Product Hierarchy and Drug Licensing.  This position is responsible for creating inter-company orders such as Stock Transport Orders (STOs) and scheduling agreements to domestic and international distribution centers. This position creates orders for product shipping to vendors and companies that acquired divested product lines or businesses. The position also provides coverage for all functions within core and support customer service as needed.
• Maintains Sold-to, Ship-to, Bill-to and Payer information in SAP.
• Maintains the Chain status (aka sales status) of each product in SAP in conjunction with Marketing per the direction of the business unit.
• Creates and maintains material and/or customer specific pop-up boxes that aid CSRs in entering transactions accurately and efficiently.  Monitor the Pop-up Boxes email box for issues/corrections/suggestions from Customer Service (CS). 
• Maintains the Limited Release Status and limited release table as requested by the business unit.
• Maintains Sales Representatives in SAP.  Works with Sales Operations and Information Systems (IS) to execute alignments/re-alignments to Sales Territories accurately and timely
• Maintains global product hierarchy – Work closely with Marketing Product Managers, Marketing Managers, Supply Chain and Domestic Finance to assign/maintain the Product Hierarchy for all materials in SAP.
• Processes and verifies drug licensing for our customers to receive BSC products that contain dispensable drugs.
• Enters and modifies scheduling agreements
• Processes inter-company and international orders and addresses any issues as required.
• Updates shelf life table for specific UPN(s) for a designated country/customer.

 
Required Qualifications:

• High School Graduate or equivalent 
• 7 years of experience
• Strong customer service/communication skills
• Ability to multi-task
• Able to work with limited supervision
   

Preferred Qualifications

• Bachelors Degree
• Extensive BSC Customer Service experience with BSC customer service support functions preferred.  
• Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.

Requisition ID: 549165

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.