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Customer Care eCommerce Coordinator Rep II - 9:30am - 6:00pm Job

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Date: Jan 6, 2021

Location: Quincy, MA, US, 02171

Company: Boston Scientific





Customer Care eCommerce Coordinator Rep II

Hours 9:30am - 6:00pm


About the role:

Process and respond to customer orders and inquiries. Process medical device orders, track shipments, handle product information requests, and respond to and resolve hospital emergencies for Boston Scientific Corporation products.


Your Responsibilities include:

  • Receive, process, enter, and confirm customer medical device orders for all Boston Scientific Divisions received from customers via eCommerce, telephone and fax/email channels. Develop functional knowledge of EDI raw data and webMethods application. Manually edit electronic orders within webMethods environment and resubmit for automated processing in SAP.  Acknowledge order and provide pertinent text to customer via webMethods when necessary. Perform all duties within the Job Specific SOP requirements.
  • Field customer phone calls for eCommerce department, as well as support Core Customer Care Call Center when customer demand requires it. Manually process EDI consignment orders whenever necessary. Process faxed/emailed orders as needed, both manually and via GHX Global Fax (GFax). Reconcile pending / processed GFax in Filenet environment. Communicate with other BSC Customer Care Teams (CRM, Neuromodulation, Men's Health) when necessary.
  • Communicate with other areas throughout the organization including distribution, marketing, sales management and other departments to obtain answers and solutions to customer requests. Handle product information requests (latex content, MRI compatibility, price lists, product catalogues, etc.). Perform other duties as required including but not liminted to miscellaneous projects and reports as assigned.
  • Meet all established departmental expectations including but not liminted to availability, adherence, and accuracy.


What we're looking for in you:

Minimum Qualifications

  • High School Diploma or Equivalent
  • Previous customer service experience
  • Ability to work as part of a team
  • Ability to work remotely as needed
  • Relible, with high integrity and strong work ethic
  • Excellent communication and organizational skills
  • Strong attention to detail
  • Ability to keep positive attitude in a fast-pace environment
  • Service Cloud Knowledge a plus
  • Knowledge of SAP and Microsoft Office tools a plus
  • Strong customer service/communication skills
  • Ability to multi-task
  • Ability to work Monday - Friday 9:30am - 6:00pm


About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


Boston Scientific is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran


Requisition ID: 473194


Nearest Major Market: Boston

Job Segment: Neurology, Medical, Customer Service Representative, ERP, Healthcare, Customer Service, Technology