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Rep III, Customer Care

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

Quincy, MA, US, 02171


Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.


Hours 10:30am - 7:00pm


About the Role:

This position is primarily responsible for incoming calls and requests from territory reps and regional managers, but will also have direct contact with customers and internal personnel.


Your responsibilities will include:

  • Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
  • Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
  • Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
  • Processes demo, trade show and internal requests
  • Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI).
  • Responsible for processing email and fax requests sent to the server (FileNet).
  • Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
  • Perform all duties within the job specific SOP requirements.
  • Assist with special projects
  • Performs other duties as required

Minimum Requirements:

  • 4 years with high school diploma/degree/equivalent, or an equivalent combination or education/work experience. Certification in assigned area preferred 
  • Experience in BSC Customer Service a plus.  Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
  • Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
  • Ability to work Monday-Friday from 10:30am-7:00pm

Preferred Qualifications: 

  • SAP, FileNet P8 and Microsoft Office experience preferred.


Requisition ID: 554708

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: Boston

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