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Business Support Manager- DACH Job

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Date: Mar 30, 2019

Location: Ratingen, NW, DE

Company: Boston Scientific

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.


About the role

Leads a high performing customer centric team of assistants within a country or cluster, who provide support to the Sales & Marketing organization in achieving the goals and objectives of the Divisions.

To aid the achievement of customer satisfaction and business growth through focused business planning, people management and continuous improvement.


Your responsibilities include

  • Ensure team members are properly trained and developed to ensure high level of service delivery.
  • Ensure procedures and processes are documentated as required.
  • Ensure team members consistently follow proper control procedures.
  • Ensure consistency in use of appropriate system(s) so that all reporting requirements and regulations are met.
  • Consistently seeking ways to make the team more efficient- leading and/or actively participating in both system and process improvements.
  • Achieve customer satisfaction and business growth through focus on business planning, resource allocation and people management.
  • Establishing SLA’s, deliver to the business needs and managing business expectations
  • Work with confidential company data and collaborate with a variety of internal stakeholders and external customers.
  • Deliver high level of services to support the business and work with the business to identify improvement opportunities.
  • Manage adhoc requests, special projects and/or new services as required.
  • Collaborate and seek for alignment and consistency of service delivery with Business Support Leaders in other countries/clusters.
  • Collaborate with the Business Support Lead – Central to manage, maintain and clearly identify the key activities and responsibilties of each group and best practice sharing.
  • Build and maintain relationships throughout the organization.
  • Measure Customer satisfaction and identify improvement opportunities by working with the team and the internal and external customer.
  • Implement, execute, maintain and measure the identified improvements to sustain a high level of services.
  • Be the go to person for the team and the applicable division/cluster in case of escalation is required to keep the high level of services.
  • Be part of the Country Leadership Team and participate in the Country Leadership Team meetings


Who are we looking for

  • Extensive business experience in a shared service or customer service environment
  • Bachelor’s degree highly desirable
  • Excellent with MS Tools (PowerPoint, Excel, MS Word)
  • Strong interpersonal and communication skills – ability to quickly develop positive professional relationships and partner collaboratively with personnel and stakeholders across all levels of the organization
  • Strong people management skills; experience in and ability to create, develop and manage a highly service-oriented team who strive for high level of business services.
  • Influencing skills – ability to sell ideas and influence change
  • Commercial awareness & business acumen
  • Fluent in English language
  • Project management knowledge; experienced in project structuring, change management processes, stakeholder management and communication in relation to project
  • Strong analytical skills & problem-solving skills; you are experienced in identifying areas of improvement, creating, manage and analyze dashboards, KPI’s, metrics and implement a culture of continuous improvement.
  • Cope with multiple demands and can manage effectively (international) stakeholders;
  • Occasional, limited travel to other BSC sites may be required





About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.


If you are interested please apply through our corporate website and refer to this job requisition number;

Requisition ID: 442842


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