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Inside Sales Leader, EMEA Job

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Date: May 8, 2019

Location: Ratingen, NW, DE

Company: Boston Scientific

Preferred locations: Ratingen (Germany), Voisins-le-Bretonneux (France), Hemel Hempstead (UK)

 

General Summary

 

Evolving to a fully operational “Multi-Channel” approach is one of BSC EMEA’s key strategic initiatives. A crucial element of the Multi-Channel Sales organization is the efficient utilization of an Inside Sales channel and to penetrate new customer segments as well as grow in currently served customers.

 

The key objectives of our Inside Sales Management Function are:

  1. Scale up the inside sales channel as proven, profitable business models
  2. Leverage telesales to penetrate and grow our business in the so-far under-tapped customer segments
  3. Continuous improvement of processes to deliver revenue and business objectives profitably and in line with the divisional strategies
  4. To consolidate and standardize our various internal inside sales initiatives and leverage their years of learning and data to incorporate best practices into the model
  5. To incorporate into our inside sales model, learnings and best practices from external sources and internal precedencies
  6. The ideation, defining and execution of Telemarketing campaigns

 

Purpose Statement

 

The Inside Sales Leader will be responsible for driving the Inside sales model to the next level. The function of this role is to provide tools, processes, expertise and capability development of the centrally managed Inside Sales operations. The role reports into the Director of Multichannel Strategy for BSC EMEA.

 

Key Responsibilities

 

Strategic planning and design

  • Ability to discuss strategic implications of design and model options for inside sales with business stakeholders
  • Experience with creating business cases and proposals
  • Innovate and adapt the inside sales model for multiple and diverse business needs

 

Performance Management of Inside Sales teams

  • Monthly target setting process with the inside sales operations supervisors/managers for the clusters
  • Weekly check of actual versus target situation
  • Team motivation and performance enhancement meetings at appropriate cadence
  • Scoping, Planning, Preparation and Monitoring of Telemarketing campaigns – guide the execution by the supervisors and their teams

 

  • Training & coaching

  • Organizing trainings and system access
  • Steering recruiting and leaver processes
  • Coaching of Inside Sales Operations Supervisors/Managers
  • Process optimization and continuous improvement
  • Clarification of customer situations with division, customer service etc.
  • Management of Sales Cloud and IT issues that are escalated by supervisors
  • Communication interface with division (product changes)

 

Infrastructure and Technology

  • Provide guidance on best in class in infrastructure and technology to support excellence in telesales
  • Drive implementation and adoption of the technology platforms

 

What we are looking for:

 

  • Previous experience in Telesales/Inside Sales preferably in a regulated environment as in healthcare, medical devices, pharmaceutical
  • Other industry experience and exposure to best practices in a telemarketing / inside sales function is highly desirable
  • Multiple, diverse stakeholder management skills
  • Ability to understand and lead cross-cultural teams – having lived and worked in different geographies would be valuable
  • Must have previously led a telesales or telemarketing project or team
  • Strong sales leadership and coaching skills
  • Strong strategic abilities with a good execution focus
  • Ability to drive for results and be tenacious
  • Direct CRM experience in Telemarketing / Inside Sales tools
  • Fluent in English
  • Preferably, a passable knowledge of French and/or German

BOSTON SCIENTIFIC


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