Capital Equipment Business Manager - LATAM based in Brazil or Mexico

Additional Locations: Mexico-DF-Benito Juárez; Brazil-SP-São Paulo

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Boston Scientific is a diverse company that is committed to empowering women, the LGBTQ+ community, and people with disabilities. We believe that diversity is a strength and are dedicated to creating an inclusive environment where all employees can thrive. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates regardless of their background or identity.

Purpose statement

The Latam Capital Equipment role is responsible for the design of a regional strategy for End-to-End Capital Equipment business development in support of current and future BSC equipment offerings worldwide. It has management responsibility for Service Marketing, Technical Support, Customer Service, Field Service, Service Operations, Service Engineering, and External Equipment Operations organizations. This position will be responsible for establishing and implementing a strategic approach to the management, marketing, control, and direction of equipment service and developing other service revenue opportunities as a customer-centric business operation. Works collaboratively with divisional, regional, and functional management and drives continuous improvement activities across the Region. Will also work closely with channel partners across the region to identify potential business transformations to support the capital equipment strategy.

Experience. Requirements and Competencies:

• The candidate should have a college degree and job experience of at least 5 to 7 years.
• Preferred career degree in Industrial Engineering, Business Administration, Marketing, or related. MBA is desirable.
• The candidate must have strong financial knowledge to understand the impact of CE on the company’s results and all financial statements and must also have proven analytical, planning, and negotiation skills, as well as strategic thinking and problem-solving.
• The candidate will be responsible for developing and rolling out Latam´s regional CE strategy with country-specific executable tactics.
• The candidate must have experience in developing CE commercial models and tangent service models.
• The candidate should have an understanding of the field and commercial abilities that will contribute to the design of strategies to transition CE from a cost center to a profit center.
• Works on issues of large and diverse scope where analysis of situations or data requires expert knowledge of the area of expertise and an in-depth understanding of organizational objectives.
• The candidate should have experience in developing therapy journeys.
• The candidate preferably has worked with channel partners and develop joint collaborative strategies in this area.
• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• High attention to detail is a must.
• Excellent written and verbal communication skills.
• Advanced English spoken and written.
• Spanish and Portuguese are a must.
• Nice to have Salesforce, SAP, and tableau experience.
• Nice to have a proven track record in developing XaaS strategy.
• The candidate must have proven experience working in a matrix organization.

Key Responsibilities

•          Design and lead the execution of a profitable regional Capital Equipment business strategy. Build a profitable regional-country level service model by expanding service revenue and effectively managing cost structure.

•          May lead a team and/or will influence sales, marketing, Distributor Business Managers, and technical teams across the region to co-design and execute a comprehensive end-to-end business strategy for Capital Equipment.

•          Align efforts with corporate objectives and act as liaison to advocate and communicate overall strategy across the Region.

•          Develop a commercial go-to-market strategy for Capital Equipment per country and division.

•          Develop a regional and by-country service and warranty strategy

•          Explore potential channel partner business model transformations for Capital Equipment like call centers for service, capital equipment servicing, renewable warranties, and maintenance services.

•          Champion improvements in business processes to increase the effectiveness of their implementation across the organization.

•          Work with international counterparts to establish the framework for global service operations and drive best-practice sharing.

•          Establish structure, processes, and procedures to assure comprehensive quality system compliance across the organization.

•          Continually evaluate, improve, and implement changes to assure customer-centric cross-business unit focus.

•          Create a balanced performance environment addressing customer satisfaction, employee satisfaction, and achievement of productivity and revenue-expense goals.

•          Work with divisional marketing management to develop service marketing offerings and programs to increase customer coverage and associated revenue opportunities.

Quality System Requirements

All actions demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

•          Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

•          Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Management Requirements

•          May lead a group or team of employees in the achievement of organizational goals.  Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.

•          Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

•          May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs, and/or operations.

•          Monitor and ensure compliance with company policies and procedures (e.g., federal/country and regulatory requirements).

Job Scope and Leveling Guidelines

Freedom to Act - Guidance Given/Assignments Received, Policy Involvement

Work is performed without appreciable direction.  Determines organizational objectives and interprets company policies.  Completed work is reviewed, from a relatively long-term perspective, for desired results. Establishes organizational policies in a major segment of the company.  Interprets, executes, and recommends site(s) function, plant, division, and/or region-wide policies. Develops and articulates a strategic vision for areas of responsibility. Leads assigned departments by developing, communicating, and building consensus for goals and programs that support division, business unit, and company objectives.

Supervisory Relationships

Generally, accomplishes results through lower management levels.  Determines and establishes organizational structures and supervisory relationships, subject to top management approval.  Often responsible for managing a major segment of the site(s) function, plant, division, and/or region.

Operations Involvement/Direct Work Involvement

Responsible for the successful operation of activities of major significance to the organization.  Rarely becomes involved in daily operational activities.  Is more concerned to see that overall budgets, schedules, and performance standards are realistically set and attained. Monitors the progress of departments or units toward divisional and company goals; monitors all costs associated with assigned organizational units; monitors company-wide indicators such as market share and profitability; monitors industry trends and external environment in areas relevant to the assigned organizational unit. Develops and/or identifies new work processes that will have broad applicability throughout the company; contributes ideas for improving work processes and achieving organizational goals; investigates and solves problems that impact work processes and personnel in multiple units or departments.

Impact

Decisions would affect the financial, employee, or public relations posture of the company.  Erroneous decisions or recommendations would result in failure to achieve major goals and objectives of the site(s) function, plant, division, and/or region.

Liaison

Represents the organizational unit as the prime internal and external contact on contracts or operations.  Conducts briefings and technical meetings for top management and customer representatives.  Interacts with equivalent-level managers concerning matters of significance to the site(s) function, plant, division, and / or region.

Requisition ID: 564258

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!