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Inside Service Sales Representative - San Jose, CA or Arden Hills MN

Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.

Remote Eligible:  Hybrid
Onsite Location(s): 

San Jose, CA, US, 95101

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:
At Boston Scientific, our products and technologies are used to diagnose or treat a wide range of medical conditions. We continue to innovate in key areas and are extending our innovations into new geographies and high-growth adjacency markets.

We are looking to add an Inside Sales Service Representative to support Boston Scientific’s growing Equipment Service Business by targeting renewal clients in need of new service contracts. The Service Sales Representative will be responsible for selling service contracts on all BSC Capital Equipment. The Service Sales Representative will reach prospects through excellent telephone and written communication skills. This individual will be responsible for achieving quarterly and annual sales goals by the generation of renewal calls to customers and managing the relationship with sales, Field Service Engineers, and existing and potential customers.


Your responsibilities will include:

  • On a regular basis, review upcoming renewals and follow-up on the prior month’s renewals
  • Call or e-mail prospects whose service contracts or warranties are expiring to initiate the renewal process
  • Create new renewal proposals and quotes and other renewal tasks
  • Emphasize service features and benefits, quote prices, discuss credit terms and prepare sales order forms and/or reports. Overcome objections of prospective customers.
  • Review the customer’s contract terms with the Legal Team seeking approval when necessary
  • Work independently or with sales to identify decision-makers within the prospect account to begin the sales process. Collaborate with Regional and Territory Managers to strategize sales approaches
  • Collaborate with Field Service Engineers and Technical Support team to ensure that service offerings provided are applicable to customer's needs and use of the capital equipment
  • Ensure executed agreements are received and processed according to company policy
  • Provide weekly updates to management on renewal progress, at-risk renewals, etc. Communicate Renewals Forecast and progress to Management.
  • Perform post-renewal tasks such as booking orders and maintaining accurate records of renewal opportunities and contract records. Maintain and expand the company’s database of prospects by entering new customer data and updating changes to existing accounts in the corporate database.
  • Appropriately communicate brand identity and corporate position and where necessary, support marketing efforts such as new service product offerings and brochure creation
  • Support the continuous improvement of the overall renewal process, service agreement document, legal and discount approval processes, as well as training on such topics


What we’re looking for:
Minimum Qualifications

  • Bachelor’s degree in Business plus 3-5 years experience in sales or inside sales; or an equivalent combination of education and work experience.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Experience in opportunity qualification, pre-call planning, and time management.
  • Strong objection handling skills.
  • Able to build and maintain lasting relationships with both internal and external customers.
  • High level of integrity and work ethic.
  • Exceptional verbal communication, presentation, and listening skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm 
  • Sales experience


Preferred Qualifications

  • Experience with customer relationship management software
  • Medical device sales experience



Requisition ID: 536007


As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.


So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!


At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.


Boston Scientific maintains a drug-free workplace. Pursuant to Va. Code § 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.


Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status.  Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.  Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.   As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: CRM, Customer Service Representative, Medical Device, Relationship Manager, Database, Technology, Customer Service, Healthcare

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